Summary
Overview
Work History
Education
Skills
Timeline
Generic

Littie Harris

Augusta,GA

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Committed Personal Care Assistant skilled in supervising and assisting clients with meal preparation and daily activities to promote independence. Caring and compassionate with proven history of positive client feedback. Proactive Personal Care Assistant with skill for building client rapport through tact and compassionate communication. Committed to addressing client needs and building foundation of habits to increase comfort and independence. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Paramount Staffing
Augusta, GA
08.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Personal Care Assistant

RHA Health Care
Augusta, GA
10.2021 - 06.2022
  • Assisted with daily living activities, running errands and household chores.
  • Remained alert to problems or health issues of clients and competently responded.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Personal Care Assistant

Corbin Claeys
Augusta, GA
04.2020 - 11.2021
  • Assisted with daily living activities, running errands and household chores.
  • Remained alert to problems or health issues of clients and competently responded.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.

Collections Agent

Contract Callers Inc.
Augusta, GA
07.2019 - 08.2020
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Reached out to approximately 100 account holders daily.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.

Education

GED -

Augusta Technical College
Augusta, GA
05.2011

Skills

  • Customer Retention Strategies
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Upselling Products and Services
  • Behavior Redirection
  • Household Cleaning
  • Bedside Care
  • Diet and Nutrition

Timeline

Personal Care Assistant

RHA Health Care
10.2021 - 06.2022

Customer Service Representative

Paramount Staffing
08.2021 - Current

Personal Care Assistant

Corbin Claeys
04.2020 - 11.2021

Collections Agent

Contract Callers Inc.
07.2019 - 08.2020

GED -

Augusta Technical College
Littie Harris