Litzy Gonzalez
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Planet Fitness Gym
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Warehouse Worker
Sterling Manufacturing
12.2021 - Current
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Education
High School Diploma -
MPJ Academy of Excellence
01.2022
Skills
- Scheduling
- Data Entry
- Paperwork Processing
- Call Management
- Call Center Operations
- Warehousing Functions
- Documentation
- Customer Relations
- Client Relations
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Worker
Sterling Manufacturing
12.2021 - Current
Customer Service Representative
Planet Fitness Gym
High School Diploma -
MPJ Academy of Excellence