Litzy Ramos
West Palm Beach
Summary
Leasing agent with proven success at BH Management, excelling in tenant relations and lease administration. Skilled in vendor management and community engagement, consistently achieving occupancy goals. Excellent at providing excellent customer experiences through event planning and exceptional service, while ensuring compliance with fair housing regulations.
Overview
4
4
years of professional experience
Work History
Leasing Agent
BH Management
03.2024 - Current
- Tour prospects, showcase property features and amenities.
- Address tenant questions and concerns in a timely manner.
- Follow up with tenants regarding 30 day notices, ledgers, and move in process.
- Maintain above 95% occupancy goals by following up with prospects and tours.
- Complete lease applications and lease paperwork.
- Host events and holiday related activities for the community.
- Enter and track service requests and track turnovers.
- Collect and post monies due to the property.
- Handle and schedule various types of vendors.
Assistant Store Manager
Plato's Closet
04.2021 - 03.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures.
- Prepare daily bank deposits and perform daily/weekly/monthly audits.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Meet financial goals, focus on sales and profitability for the store.
- Hire and train associates for all positions.
Attendant
Vesta Property Management
10.2022 - 12.2023
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Assisted in training new attendants, sharing best practices and tips for efficient service.
- Toured new residents and prospects showcasing the clubhouse amenities and features.
- Plan and host events with the community event planner.
- Provide administrative support, including answering calls, responding to emails.
- Provide information regarding clubhouse and future plans of the expansion of the community.
Education
Associate of Arts - Business Administration
Palm Beach State College
Lake Worth, FL02-2024
Skills
- Lease administration
- Tenant relations
- Landlord-tenant law
- Vendor management
- Property Management
- Fair housing policies
- CRM software
- Fair housing regulations
- Employee training
- Store operations
- Inventory management
- Customer service
- Event planning
- Community engagement
Timeline
Leasing Agent
BH Management
03.2024 - Current
Attendant
Vesta Property Management
10.2022 - 12.2023
Assistant Store Manager
Plato's Closet
04.2021 - 03.2024
Associate of Arts - Business Administration
Palm Beach State College
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