Liubov Shemena
Houston,TX
Summary
Well-versed in hospitality standards and natural knack for building relationships with customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Restaurant Manager
Restaurant Ruggles Black
11.2022 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Celebrity Cruises
Waiter
09.2019 - 10.2022
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Displayed absolute discretion at handling confidential information.
"Red Cube" Shop
Shop Assistant
05.2008 - 06.2009
- Assisted customers with prompt and polite support in-person and via telephone.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Reviewed prices and performed audits to detect and correct price discrepancies.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
Education
Associate of Science - Psychobiology
Kiyv Boris Grinchenko University
Kiyv, Ukraine08.2013
Skills
- Staff Development Talent
- Business Operations Expertise
- Hiring and Training
- Conflict Resolution Techniques
- Full Service Restaurant Background
- Customer Loyalty
- Reservation Coordination
- Billing and Payment Processing
Languages
English
Professional Working
Ukrainian
Native or Bilingual
Timeline
Restaurant Manager
Restaurant Ruggles Black
11.2022 - Current
Celebrity Cruises
Waiter
09.2019 - 10.2022
"Red Cube" Shop
Shop Assistant
05.2008 - 06.2009
Associate of Science - Psychobiology
Kiyv Boris Grinchenko University
Similar Profiles
Hector AlvizoHector Alvizo
General Manager at Ruggles BlackGeneral Manager at Ruggles Black
Karla HewittKarla Hewitt
Dispatcher at Ruggles Towing ServicesDispatcher at Ruggles Towing Services
Jacob HaysJacob Hays
Clerk at Polly RugglesClerk at Polly Ruggles