Liu Mey Gonzalez Lee
Miami,FL
Summary
Top-notch Relationship Banker with solid background in banking. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Overview
10
10
years of professional experience
Work History
Senior Relationship Banker
Truist Bank
05.2019 - Current
- Cultivated strong customer relationships by providing tailored advice and services.
- Adapted products and services to suit customers' changing financial circumstances.
- Analyzed customers' financial information to deliver personalized account guidance.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Worked with clients to address and respond to client and partnership management issues.
- Educated customers on online banking and mobile banking applications.
- Cross-sold credit cards, loans and other bank products.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Assisted customers with banking needs and inquiries.
- Referred customers to other banking departments for specialized services.
Store Manager
Metropcs Authorized Dealer
12.2013 - 02.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
High School Diploma -
IES Bellaguarda
Calpe Alicante, SpainSkills
- Performance Improvement
- Resource Allocation
- Company Standards
- Partnership Management
- Selling Skills
- Creative Solutions
- Team Work
- Generating Referrals
Languages
Spanish
Native or Bilingual
Timeline
Senior Relationship Banker
Truist Bank
05.2019 - Current
Store Manager
Metropcs Authorized Dealer
12.2013 - 02.2019
High School Diploma -
IES Bellaguarda
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