Livia Dausey
Macomb,US
Summary
Global supply chain student who thrives in leadership and organizational roles, consistently driving quality enhancements and boosting productivity.
Overview
5
5
years of professional experience
Work History
Server
Sage Creek Winery
05.2023 - Current
- Resolved issues quickly to maintain productivity goals
- Reviewed work for quality and compliance with company standards and specifications
- Provide excellent customer service by anticipating needs and responding promptly to requests
- Prioritized multiple tasks and maintained composer
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
Assistant Production Manager
Sage Creek Winery
11.2019 - 07.2024
- Supported manager in overseeing daily operations, ensuring smooth workflow and efficient team performance.
- Managed 8 staff at time, supporting productive and collaborative team environment.
- Assisted with decision-making, problem-solving, and implementation of strategies to achieve business goals.
Server
Buddy's Pizza
03.2022 - 05.2023
- Provided exceptional customer service by taking orders, answering questions, and delivering food in timely manner.
- Upsold menu items, contributing to increased sales and enhancing customer dining experience.
- Managed parties of 30-50 guests, ensuring all needs were met and maintaining exceptional service, while also handling additional tables as needed to maximize efficiency and customer satisfaction.
Education
BACHELOR OF SCIENCE (B.S.) - OPERATIONS MANAGEMENT
Oakland University
Rochester, MI05.2026
ASSOCIATE IN SCIENCE (A.S.) - BUSINESS ADMINISTRATION
Macomb Community College
Macomb, MI03.2025
Skills
- Project management
- Customer service
- Excel proficiency
- Leadership
Activities
- Forbes 30 Under 30 Summit, Ohio, 2024, Gained insight from accomplished entrepreneurs and leaders in various industries, Strengthened professional network and built valuable connections for future opportunities
- Travel Abroad experience, Italy, 2023, Traveled abroad in Italy through Macomb Community College, Enhanced understanding of diverse approaches to business operations
Timeline
Server
Sage Creek Winery
05.2023 - Current
Server
Buddy's Pizza
03.2022 - 05.2023
Assistant Production Manager
Sage Creek Winery
11.2019 - 07.2024
ASSOCIATE IN SCIENCE (A.S.) - BUSINESS ADMINISTRATION
Macomb Community College
BACHELOR OF SCIENCE (B.S.) - OPERATIONS MANAGEMENT
Oakland University
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