Stephanie Vance
Macomb,Michigan
Summary
Dedicated professional with expertise in customer service, staff training, and conflict resolution. Proficient with Athena EMR and processing medical records. Proven ability to manage time effectively and streamline operations, ensuring a positive experience for both patients and associates.
Overview
15
15
years of professional experience
Work History
Server
Westwynd Golf & Grille
Rochester, Michigan
04.2022 - Current
- Addressed customer inquiries and resolved issues with professionalism and care.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
- Trained new staff on service protocols and restaurant procedures.
Front Desk Receptionist
Henry Ford Blue Water Pain Specialist
Macomb, Michigan
10.2021 - Current
- Managed incoming calls and directed them to appropriate departments efficiently.
- Handled patient inquiries and resolved issues promptly to ensure satisfaction.
- De-escalated any patient complaints or issues in a timely fashion following established protocols.
- Processed all medical records per office policy.
- Assisted with scheduling appointments for patients at check-in, check-out, or upon patient request via phone.
- Proficent in Athena EMR.
- Placed clinical and clerical orders for multiple offices as needed.
Bartender
Chilis's Bar and Grill
Sterling Heights, Michigan
03.2013 - 10.2021
- Engaged with customers to provide exceptional service and recommendations.
- Trained new bartenders on procedures and drink preparation techniques.
- Monitored customer behavior to maintain a safe drinking environment.
- Effectively multitasked within fast-paced environment.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Closing Shift Manager
Little Caesars
Macomb, Michigan
07.2010 - 11.2013
- Supervised closing shift operations and ensured staff adherence to safety protocols.
- Oversaw cash handling procedures and processed end-of-day financial reports.
- Resolved customer complaints efficiently to maintain satisfaction during evening hours.
- Trained new employees on customer service standards and operational procedures.
- Managed inventory levels and coordinated restocking of merchandise after hours.
Education
Associate of Science - General Education
Macomb Community College
Clinton Township, MI07-2017
Skills
- Time management
- Customer service
- Staff training
- Conflict resolution
- Inventory management
- Scheduling appointments
- Effective communication
- Problem solving
- Fast-paced adaptability
- Multitasking and organization
- Athena EMR
- Medical record processing
References
References available upon request.
Timeline
Server
Westwynd Golf & Grille
04.2022 - Current
Front Desk Receptionist
Henry Ford Blue Water Pain Specialist
10.2021 - Current
Bartender
Chilis's Bar and Grill
03.2013 - 10.2021
Closing Shift Manager
Little Caesars
07.2010 - 11.2013
Associate of Science - General Education
Macomb Community College