Livia Marshall

• Build and maintain relationships with a diverse clientele by identifying individual needs, preferences, and expectations and delivering personalized service.
• Recommended food and beverage products based on customer preferences, leveraging consultative communication and product knowledge to enhance customer satisfaction.
• Resolve customer concerns quickly and professionally while protecting the overall customer experience and maintaining strong relationships.
• Managed multiple customer accounts in a high-volume environment, prioritizing requests and coordinating with team members to ensure timely service.
• Communicate product information and recommendations clearly to customers with varying levels of familiarity and preferences.
• Collaborated with front- and back-of-house teams to resolve issues and maintain consistent service delivery.

• Managed relationships with a diverse clientele in a high-volume, luxury service environment while consistently identifying and responding to individual customer needs.
• Used detailed product knowledge and consultative recommendations to guide purchasing decisions and increase food and beverage sales.
• Partnered with culinary and service teams to resolve customer issues and deliver seamless experiences in a fast-paced environment.
• Built customer trust through personalized communication, attentive follow-up, and proactive problem-solving.
• Handled multiple priorities simultaneously while maintaining accuracy, responsiveness, and a high standard of customer satisfaction.

• Cultivated relationships with local and visiting customers through personalized service in fast-paced environment, enhancing customer satisfaction.
• Recommended products aligned with customer preferences, leveraging strong product knowledge to drive sales.
• Coordinated with servers, bartenders, and management to resolve issues, ensuring seamless team operations.

• Completed fine-dining training to enhance customer engagement, deepen product knowledge, and uphold service standards.
• Developed consultative selling and relationship-building skills through personalized recommendations that increased customer satisfaction.
• Adapted communication style to meet diverse customer needs while ensuring professionalism and attention to detail.

Study Abroad: La Spezia, Italy, Summer 2026

• Participated in international academic program focused on opera performance, music, and cultural immersion in Italy.

Quantitative Research — Florida Atlantic University
Technology Use, Age & Perceptions of AI Job Displacement,

• Conducted an independent quantitative research project examining the relationship between age, internet-use frequency, and perceptions of AI's potential impact on employment.
• Analyzed nationally representative survey data from Pew Research Center's American Trends Panel using SPSS, including variable recoding, cross-tabulations, and chi-square testing.
• Synthesized findings from five peer-reviewed sources and translated quantitative results into broader implications for technology adoption, workforce preparation, and digital literacy.

Research Methods • Policy Analysis • Constitutional Law • Comparative Politics