Overview
Work History
Education
Skills
Timeline
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Livia Nelson

Oklahoma City,OK

Overview

3
3
years of professional experience

Work History

Paycom Specialist

Paycom
05.2023 - Current
  • Delivered exceptional customer service to every client by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Interacted with team members across departments to research and resolve customer issues.
  • Built and strengthened long-lasting client relationships maintaining over $800,000 in yearly revenue.
  • Assisted over 30 clients per day in identifying issues and explained solutions to restore service and functionality.

Vice President of Recruitment

Alpha Omicron Pi - Omega Sigma
01.2022 - 05.2023
  • Generated over $1.4 million in revenue by implementing year round recruitment strategies and marketing techniques.
  • Communicated all learning and performance objectives, schedules, and training assessments to directors and members.
  • Handled administrative requirements, maintained records and submitted operational reports.


Lead Bartender

Louie's Grill And Bar
04.2021 - 05.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained 10 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Director of Diversity, Equity, and Inclusion

Alpha Omicron Pi Sorority - Omega Sigma
01.2021 - 01.2022
  • Provided perspective, insights and knowledge to stakeholders across organization as inclusion and diversity subject matter expert.
  • Planned, formulated and assessed goals, policies, and activities designed to implement educational objectives and performance standards.
  • Monitored implementation and impact of trainings and guidelines for nondiscriminatory organizational practices.

Education

Bachelor of Science - Human Resources Management

Oklahoma State University
Stillwater, OK
05.2023

Skills

  • Communication
  • Product and Service Sales
  • Strategic Planning
  • Confidential Records Management
  • Critical Thinking
  • Knowledge Enhancement

Timeline

Paycom Specialist

Paycom
05.2023 - Current

Vice President of Recruitment

Alpha Omicron Pi - Omega Sigma
01.2022 - 05.2023

Lead Bartender

Louie's Grill And Bar
04.2021 - 05.2023

Director of Diversity, Equity, and Inclusion

Alpha Omicron Pi Sorority - Omega Sigma
01.2021 - 01.2022

Bachelor of Science - Human Resources Management

Oklahoma State University

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Livia Nelson