Olivia Douthit
Moore ,OK
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
7
7
years of professional experience
Work History
Paycom Specialist
Paycom
Oklahoma City, OK
04.2024 - Current
- Conducted regular reviews of operations and identified areas for improvement.
- Followed all company policies and procedures to deliver quality work.
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed effective improvement plans in alignment with goals and specifications.
- Led quality assurance efforts, maintaining high standards for all products and services.
Admissions Leader
Paul Mitchell the School
Norman
08.2022 - Current
- Manage and delegate tasks to a team of one or more employees
- Plan yearly enrollment goals
- Conduct weekly meetings with various departments
- Work closely with the financial services leader to support with the enrollment process
- Execute enrollment from start to finish for prospective students
- Manage and update school website and school catalog
- Create and update enrollment contracts and applications
- Ensure that all digital assets and media are within compliance
- Assist with yearly audits
- Plan and create social media campaigns
- Plan and conduct weekly marketing events
Admissions Advisor
Paul Mitchell the School
Norman
02.2022 - 08.2022
- Assist prospective students through the admissions process
- Give guided informational tours to future students, stakeholders and all who are interested in learning more about Paul Mitchell
- Take and answer admissions phone calls and emails
- Assist with questions about enrollment
- Share knowledge about curriculum, schedule keeping
- Assist with financial aid
- Provide administrative assistance when needed
- Event planning, recruitment, social media, marketing, and all other tasks as assigned that fall under admissions and financial aid leadership
Patient Transport
Saint Anthony's Healthplex
04.2021 - 02.2022
- Assist patients, whether ambulatory or non-ambulatory
- Transport patients or deceased individuals alone or with assistance, in a bed, wheeled cart, stretcher, gurney or wheelchair to designated areas within the facility
- Assist in ensuring a safe working environment throughout the facility for all patients, visitors and fellow employees
PAC Department
Amazon
09.2020 - 04.2021
- Packaged customer orders
- Made sure all items in order were correct and undamaged
- Problem solved any issues with orders
Customer Service Lead - Cashier Office Clerk
Lowes
09.2018 - 04.2020
- Answer phone calls, process returns, and transactions
- Pick and stage online orders
- Process credit card payments and applications
- Troubleshoot computer issues throughout the store
- Troubleshoot credit errors
- Transferred all incoming phone calls to correct personnel
- Helped assist customers as necessary
- Check store inventory/availability
- Balanced store safe
- Counted all cash in registers
- Prepared and sent off daily store deposit
- Ordered change for the store
- Processed and filed all daily store business paperwork
- Processed and filed all return and online order paperwork
- Processed and filed all credit and debit card transaction paperwork
Customer Service Associate
Dillard's
03.2018 - 09.2018
- Answered phone calls, processed returns, staged online orders
- Processed credit card payments and applications
- Troubleshot computer issues throughout the store
- Troubleshot credit errors
- Gift wrapped for customers
- Transferred all in store calls to appropriate location
- Directed customers to departments
- Checked store inventory and availability
- Counted nightly cash drawer
- Balanced customer service registers
- Made change for registers throughout the store
- Any other customer related job tasks as necessary
Education
BA - Political Science
University of Central Oklahoma
Skills
- Customer Relations
- Expert Problem Solving
- Quality Assurance
- Documentation Management
- Advanced Communication
- Technical communication
- Quality Assessment
- Resource Allocation
- Business reporting
- Time Management
- Problem-Solving
- Multitasking
- Attention to Detail
- Written Communication
- Task Prioritization
- Analytical Thinking
- Team building
References
Available upon request
Timeline
Paycom Specialist
Paycom
04.2024 - Current
Admissions Leader
Paul Mitchell the School
08.2022 - Current
Admissions Advisor
Paul Mitchell the School
02.2022 - 08.2022
Patient Transport
Saint Anthony's Healthplex
04.2021 - 02.2022
PAC Department
Amazon
09.2020 - 04.2021
Customer Service Lead - Cashier Office Clerk
Lowes
09.2018 - 04.2020
Customer Service Associate
Dillard's
03.2018 - 09.2018
BA - Political Science
University of Central Oklahoma