Livia Swyear
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Client Relationship Consultant
US Bank NA
Fairview Heights, IL
11.2024 - Current
- Developed and implemented strategic initiatives to improve client engagement and satisfaction.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
Key Holder
Earthbound Trading Company
Fairview Heights, IL
09.2021 - 11.2024
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service standards and product knowledge.
- Oversaw inventory management, conducting regular stock audits to optimize merchandise levels.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Entertainment Coordinator
Swyear Amusements
01.2013 - 01.2020
- Engaged with guests to provide information and create a welcoming environment.
- Managed ticket booths, accurately collecting payments and distributing ride tickets to guests.
- Enhanced customer experiences by providing friendly and efficient service while operating carnival rides, games, etc.
- Maintained a safe environment for guests through strict adherence to safety guidelines and proper equipment handling.
- Built and established positive relationships with patrons, team members, and supervisors.
Education
Associate of Arts -
Southwestern Illinois College
Belleville, Illinois Skills
- Client relationships
- Best practices implementation
- Delivery assurance
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Training and development
- Sales strategy
Timeline
Client Relationship Consultant
US Bank NA
11.2024 - Current
Key Holder
Earthbound Trading Company
09.2021 - 11.2024
Entertainment Coordinator
Swyear Amusements
01.2013 - 01.2020
Associate of Arts -
Southwestern Illinois College