Livia Angelica Lastra
Customer Service Representative
El Paso,TX
Summary
Customer Service Representative with knowledge of service and multitasking abilities, specialize in quality, speed and process optimization, proactive and very responsible.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Ross Stores
08.2017 - Current
- Answered customer telephone calls promptly .
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Customer Service Representative
Check N Go
01.2014 - 01.2016
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted available products and services to customers during service, account management, and order calls.
Manager's Assistant
McDonald's Restaurant
08.2009 - 08.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Bachelor of Science - Psychology
Universidad Autonoma De Ciudad Juarez
Ciudad Juarez, Chihuahua.03.2017
Skills
- Paperwork Processing
- Call Management
- Data Entry
- Problem-Solving Abilities
- Documentation
- Money Handling Abilities
- Conflict Resolution
- Clerical Support
Additional Information
- Fast learner
- Initiative and proactivity
- Honest
- Punctual
- Teamwork
- Committed
- Problem resolution
- Logic reasoning
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Ross Stores
08.2017 - Current
Customer Service Representative
Check N Go
01.2014 - 01.2016
Manager's Assistant
McDonald's Restaurant
08.2009 - 08.2013
Bachelor of Science - Psychology
Universidad Autonoma De Ciudad Juarez
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