Liviya Scribner
Rockford,IL
Summary
Hi! I'm Liviya Scribner and I would love to work with you! I consider myself a highly motivated and hard worker. I have worked in several employment industries since the age of 15 and I have never been without a job throughout high school. I highly value my work ethic. I am a great team player and team leader. I love talking to customers and I can offer a bright, smiling face to any environment I work in!
Overview
6
6
years of professional experience
Work History
Server
Sister's Thai Cafe
02.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Greenfire Restaurant, Bar, And Bakery
06.2023 - 12.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
Alchemy At Aldeen
08.2022 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Ball Machine Attendant
Aldeen Golf Course
08.2021 - 10.2021
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Provided constant care for golf course to ensure safe and enjoyable playability for all patrons.
Receptionist and Cashier
Anderson Nissan Mazda Dealership
01.2021 - 10.2021
- Answered all phone calls and redirected customers to correct department to assist them with their concern.
- Checked out customer's in service department of dealership.
- Filed paperwork for company.
Camp Counselor
Vertical Extreme Summer Day Camp
06.2018 - 08.2021
- Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
- Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.
- Taught campers outdoor-focused skills such as kayaking and rappelling to increase campers' self-reliance and confidence.
- Led groups of children safely through variety of camp activities.
Hostess and Food Runner
Fozzy's Bar
12.2020 - 03.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Supervised server balance and monitored table turnover to accurately seat customers.
Hostess
Alchemy Restaurant & Bar
08.2020 - 10.2020
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating and menu information.
- Assisted managers with quickly resolving service- and food-related issues.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Documented reservations and communicated changes to guests.
Hostess and Food Runner
Aero Ale House
11.2019 - 03.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Brought food to customer's tables.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cashier
Beefaroo
08.2019 - 11.2019
- Assisted customers by answering questions and fulfilling requests.
- Brought food to costumers.
- Washed dishes.
- Assisted the kitchen employees when help was needed.
- Restocked the refrigerators and freezers.
- Completed transactions at the cash register for all costumers.
- Took food orders.
- Handled cash, card, and checks for customers.
Education
Associate of Arts - Journalism And Digital Marketing
Rock Valley College (Currently Enrolled)
Rockford, ILHigh School Diploma -
Rockford Lutheran High School
Rockford, Illinois 05.2021
Skills
- Safety and compliance
- Operations support
- Time Management and Prioritization
- Front- and Back-of-House Coordination
- Cleaning and Sanitizing
- Customer-Oriented
- Reliable and Trustworthy
- Transactions and Cash Handling
- Social Media
- Adobe
Timeline
Server
Greenfire Restaurant, Bar, And Bakery
06.2023 - 12.2023
Server
Alchemy At Aldeen
08.2022 - 06.2023
Server
Sister's Thai Cafe
02.2022 - Current
Ball Machine Attendant
Aldeen Golf Course
08.2021 - 10.2021
Receptionist and Cashier
Anderson Nissan Mazda Dealership
01.2021 - 10.2021
Hostess and Food Runner
Fozzy's Bar
12.2020 - 03.2021
Hostess
Alchemy Restaurant & Bar
08.2020 - 10.2020
Hostess and Food Runner
Aero Ale House
11.2019 - 03.2020
Cashier
Beefaroo
08.2019 - 11.2019
Camp Counselor
Vertical Extreme Summer Day Camp
06.2018 - 08.2021
Associate of Arts - Journalism And Digital Marketing
Rock Valley College (Currently Enrolled)
High School Diploma -
Rockford Lutheran High School