Liyah Ilang-Ilang
Odessa,TX
Overview
5
5
years of professional experience
Work History
E-commerce
Sewell Ford
Odessa, Texas
06.2024 - 01.2026
- Managed online orders through an e-commerce platform for shipment or local pick up. (3 different sites)
- Received customer orders for them to pick up.
- Picked up phone calls or redirected non-online.
- Completed returns.
- Made payments for wholesale, or refunded if needed.
- Ran deposit reports
- Ordered parts needed if we did not have them in stock.
Teller
First Basin Credit Union
Odessa, Texas
09.2023 - 05.2024
- Basic teller duties
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Had some universal training, such as creating debit and credit cards, closed and opened a few accounts, created shared drafts.
- Answered customer inquiries regarding bank products and services.
- Built and maintained client relationships through quality, personalized interactions.
- Resolved problems or discrepancies concerning customers' accounts.
- Identified transaction errors when debits and credits did not balance.
- Provided exceptional customer service and resolved member concerns promptly.
- Trained new tellers on procedures, policies, and customer service standards.
- Explained account information to customers in detail as needed.
Store Associate
Cato's Fashion
Odessa, Texas
10.2022 - 06.2023
- Organized the store
- Checked-out customers.
- Ordered clothing items if needed.
- During my time there, I became a manager.
- I opened and closed the store.
- I made sure the registers were balanced.
- Made store deposits at the bank.
Floor Worker
Five Guys
Odessa, Texas
08.2021 - 05.2022
- Attend to taking orders at the cash register.
- Clean the restroom, take out the trash, restock lobby items, and sweep and mop the lobby.
- On weekends, I helped prepare food items for the day.
Receiptionist
Bellagio Nails & Spa
Odessa, Texas
06.2021 - 08.2021
- Greet customers, assisting with what they want.
- Answer the phone and schedule appointments.
- Clean if needed, and set up for pedicure visits.
Education
Some College (No Degree) - Paralegal Studies
Odessa College
Odessa, TXSkills
- Customer service
- Data entry
- Effective communication
- Order management
- Problem resolution
- Team collaboration
- Organization skills
- Cash handling
- E-commerce understanding
Timeline
E-commerce
Sewell Ford
06.2024 - 01.2026
Teller
First Basin Credit Union
09.2023 - 05.2024
Store Associate
Cato's Fashion
10.2022 - 06.2023
Floor Worker
Five Guys
08.2021 - 05.2022
Receiptionist
Bellagio Nails & Spa
06.2021 - 08.2021
Some College (No Degree) - Paralegal Studies
Odessa College