Liyah Simone Lott
Denver,CO
Summary
Compassionate Patient Coordinator with experience in coordinating patient care, scheduling appointments, and streamlining administrative procedures. Strong background in managing patient information, ensuring accuracy while maintaining confidentiality. Possess effective communication skills and ability to work well under pressure. Demonstrated ability to improve patient satisfaction levels in previous roles. Reliable professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
7
7
years of professional experience
Work History
Patient Coordinator/Cosmetic Coordinator
Alta Vista Dermatology
Highlands Ranch, CO
11.2023 - Current
- Interact with patients regularly to ensure satisfaction with services and products, and address concerns promptly and effectively.
- Handle patient information according to HIPAA protocol.
- Assist prospective patients in making informed and confident choices regarding medical and cosmetic treatments and procedures.
- Manage daily schedules for six providers and three aestheticians to optimize workflow and service delivery.
- Facilitate clear communication between providers, aestheticians, and patients to enhance service coordination.
- Oversee mail, shipping, and receiving to support operational efficiency.
- Prepare and present financial quotes for treatments and procedures to prospective patients.
- Resolved issues arising from incorrect coding or denied claims due to lack of pre-authorization.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
Wedding Planner & Reception Coordinator/Assistant
J.Lewis Co.
Denver Metro Area, CO
06.2018 - Current
- Organized and coordinated wedding ceremonies, receptions, and rehearsal dinners.
- Developed detailed timelines for each wedding event to ensure tasks were completed on schedule.
- Drafted contracts with vendors to secure services and negotiate pricing.
- Facilitated communication between couples and their families regarding wedding plans.
- Attended meetings with couples as needed to discuss progress or changes in plans.
- Performed day-of coordination duties such as checking in vendors and managing timeline.
- Conducted post-wedding reviews with clients to assess overall satisfaction.
- Oversaw set-up of reception sites prior to events to make sure everything was ready.
- Monitored budgets throughout planning process to ensure costs stayed within limits.
- Planned menus, decorations, music, photography, videography, and other details.
- Provided support during actual weddings by troubleshooting any issues that arose.
- Greeted guests at events and managed seating arrangements according to plan.
- Researched venues and vendors to find the best options for clients within budget.
Beauty Consultant
Walgreens
Lakewood , CO
12.2022 - 11.2023
- Maximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner; gives impartial, personalized expertise and advice, regardless of brand and budget.
- Demonstrate a passion for beauty, and provide inspirational beauty knowledge and know-how. I provide customers with solutions for their beauty needs, including mini-makeovers and skincare consultations, with an emphasis on the customers' total look.
- I model and deliver a distinctive, delightful customer experience.
- Oversee and maintain overall beauty department standards, including displays, and hygiene protocol.
- I strive to achieve or exceed sales goals by building a basket fit for the individual customer, while holding customer care high in value.
- Consistently reviews the scorecard and engages with the Beauty Area Expert.
- Attended professional development seminars related to the beauty industry.
- Communicated effectively with colleagues in order to ensure smooth operations within the store.
- Monitored stock levels regularly to ensure adequate supplies were available.
- Hands-on experience with prestige skincare, makeovers, and fragrance.
Team Member/Beauty Assistant
Walgreens
Highlands Ranch, CO
12.2019 - 12.2022
- Work with team members to create the utmost in customer service.
- Assure customers that I will try my best to aid them in any way possible.
- Sought to make sure that our workspace was acclimated to our customers, ensuring their safety.
- Responsibilities included consistently growing knowledge of beauty products and stocking products to aid customers accordingly.
- Tasks include: stocking products, building and organizing displays, operating, and repairing photo machinery.
- Answered phone calls regarding inquiries about products or services.
- Resolved customer issues promptly in a professional manner.
- Identified opportunities for process improvements within the department.
- Participated in team meetings to discuss strategies for improvement.
- Collaborated with team members to maximize productivity and efficiency.
Education
High School Diploma -
Mountain Vista High School
Highlands Ranch, CO05-2022
Some College (No Degree) - International Business, Marketing
University of Colorado Denver
Denver, COSkills
- Customer service
- Financial quoting
- Insurance verification
- HIPAA compliance
- Record management
- Time management
- Office administration
- Appointment scheduling
- Microsoft office and outlook proficiency
Volunteer Experience
Hope Worldwide, 2016-06, Present, Volunteer work consisting of feeding the homeless, working with children, fixing up backyards, raking leaves, etc. A lot of the work completed was to help our community.
References
References available upon request.
Timeline
Patient Coordinator/Cosmetic Coordinator
Alta Vista Dermatology
11.2023 - Current
Beauty Consultant
Walgreens
12.2022 - 11.2023
Team Member/Beauty Assistant
Walgreens
12.2019 - 12.2022
Wedding Planner & Reception Coordinator/Assistant
J.Lewis Co.
06.2018 - Current
High School Diploma -
Mountain Vista High School
Some College (No Degree) - International Business, Marketing
University of Colorado Denver