XAVIERA KAY

• Inform, answered questions and recommended treatments for clients seeking range of aesthetic services.
• Discuss procedures and treatment options with clients.
• Perform consultations for patients before scheduling treatments.
• Inform guests of appropriate products available to increase retail sales.
• Contact patients to prepare for treatment, follow up after services and recommend promotions.
• Resolve customer complaints and facilitated conflict resolutions.
• Knowledge of products: Skin Ceuticals, Alastin, Skin Medica, Elta MD, Dermablend, Revision
• Coordinates and/or executes skin care promotions with the KSC marketing team
• Organize marketing events for new products and promotions
• Organize in-service events with vendors and employees
• Responsible for resolving problems, responding to patient needs
• Assist MD’s and PA’s with Fraxel lasers, Skin Pen, PRP Filler, Botox and Dysport, Chemical Peels, Vbeam
• Establish ALLE and ASPIRE reward program account for patients.
• Sterilized equipment before and after patient treatments.
• Conduct weekly and monthly physician productivity reports, per established timeframes and quality guidelines
• Invoice Inquiry, i.e., review accounts on request and report back that all charges have been entered and/or payments collected

• Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
• Communicated product information with confidence and educated consumers about company.
• Showed understanding of customer's personal style and preferences when offering product advice.
• Communicated product value, quality, and style to educate and entice potential customers.
• Increased sales by effectively communicating product benefits.
• Collaborated with local field sales to promote brand awareness and sales results.
• Conducted consumer surveys and analyzed purchasing trends.
• Reviewed and implemented new company initiatives and executed product activations.
• Planned future sampling opportunities and special events.
• Maintained clean, organized and professional work environment.

• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Collected and documented patient medical information such as blood pressure and weight.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Taught patients about medications, procedures and care plan instructions.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Prepared and administered medications to alleviate patient symptoms.
• Oriented and trained new staff on proper procedures and policies.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

• Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
• Assisted with dressing guidance, grooming, meal preparation and medication reminders.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Built strong relationships with clients to deliver emotional support and companionship.
• Carried out day-day-day duties accurately and efficiently.
• Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
• Worked flexible hours; night, weekend, and holiday shifts.

• Precepted newly hired medical assistants to train each on office procedures and important tasks.
• Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
• Worked as part of team of physicians, nurses or other healthcare professionals to manage patient care by assisting with medical procedures or related duties.
• Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
• Gathered, charted and analyzed patient history data and discussed key points with clinicians.
• Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Optimized machinery and obtained consistent, accurate results through proper equipment calibration.
• Reviewed available supplies, identified deficiencies and located necessary materials to meet operational demands.

• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Collected and documented patient medical information such as blood pressure and weight.
• Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar and spelling.
• Used Eclinical Works to input information into computerized patient record system.
• Selected appropriate ICD-10 and CPT codes for records.
• Assisted with biopsy, excision and cosmetic procedures.

• Precepted newly hired medical assistants to train each on office procedures and important tasks.
• Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
• Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
• Assisted physicians and physician assistance with clinical procedures such as biopsies, excisions, cosmetics, and Mohs.
• Documented patient information in EMA EMR system.
• Taught patients about medications, procedures and care plan instructions.
• Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
• Audited samples and refrigerated medications to verify freshness and remove any expired packages.

• Obtained client medical history, medication information, symptoms and allergies.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Called and faxed pharmacies to submit prescriptions and refills.

• Created new patient charts and scanned documentation before and after appointments into EHR system.
• Triaged patients in-person and via telephone to help optimize clinical resources.
• Used Nextech EMR system input information into computerized patient record system.
• Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
• Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Converted paper charts into digital files and uploaded to EMR system.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Taught patients about medications, procedures and care plan instructions.
• Trained on the job aesthetician.
• Executed laser hair removal, chemicals peels, microdermabrasion and IPL procedures.
• Assisted physician with filler, Botox, Dysport, Sclerotherapy.

Healthcare Management