Liz Carranza
Las Cruces,NM
Summary
Dynamic Housekeeping Manager with extensive experience at Motel 6, excelling in guest relations and quality improvements. Proven ability to train and mentor staff while efficiently managing supply inventory. Recognized for enhancing customer satisfaction through effective scheduling and planning, ensuring seamless operations and a welcoming environment for all visitors.
Overview
8
8
years of professional experience
Work History
Housekeeping Manager
Motel 6
Las Cruces, NM
03.2020 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
Front Desk Receptionist
Motel 6
Las Cruces, NM
03.2016 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
Education
High School Diploma -
Hatch Valley High School
Hatch, NM05.2000
Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest relations
- Folding clean laundry
- Scheduling and planning
- Cleaning practices
- Vacuuming and sweeping
- Cleaning bathrooms
- Sorting and washing laundry
- Quality improvements
- Department coordination
- Supervisory skills
- Dusting furniture
- Window cleaning
- Supply inventory management
Languages
English/Spanish
Professional Working
Timeline
Housekeeping Manager
Motel 6
03.2020 - 03.2024
Front Desk Receptionist
Motel 6
03.2016 - 03.2020
High School Diploma -
Hatch Valley High School