Liz Florentino
Orlando,FL
Summary
Dynamic Medical Assistant with extensive experience at Nephrology Associated of Central Florida, skilled in patient scheduling and clinical documentation. Proven ability to enhance patient satisfaction through compassionate care and effective communication. Proficient in phlebotomy and EMR systems, contributing to streamlined operations and improved health outcomes. With more than 15 years of management and customer service. Bilingual ( English and Spanish).
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Nephrology Associated of Central Florida
Orlando, FL
12.2022 - Current
- Assisted physicians in patient examinations by preparing necessary medical instruments and supplies.
- Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
- Administered basic medical procedures, including drawing blood.
- Maintained accurate patient records by updating medical histories and treatment plans promptly.
- Monitored patient vitals and documented changes in health status for physician review.
- Educated patients on medication usage, treatment plans, and lifestyle modifications to improve health outcomes.
- Developed effective communication strategies to address patient concerns and enhance their experience.
- Trained new staff on office protocols, medical procedures, and patient care standards.
- Organized patient files and assisted in the transition to electronic health record systems.
- Supported laboratory operations by preparing specimens and ensuring accurate labeling.
- Collaborated with healthcare team members to deliver comprehensive patient care and improve service delivery.
- Ensured adherence to safety and sanitation protocols in the clinic environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Assistant
Orlando Gastroenterology
Orlando, FL
09.2022 - 12.2022
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Improved clinical workflow with introduction of electronic health records system.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Taught patients about medications, procedures, and care plan instructions.
Medical Assistant
Florida Lung Asthma and Sleep
Orlando, FL
08.2021 - 09.2022
- Taught patients about medications, procedures, and care plan instructions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Improved clinical workflow with introduction of electronic health records system.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Empowered patients through education on self-management techniques for chronic conditions.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant
Associated Pulmonologists of Western Connecticut
Brookfield, CT
08.2018 - 07.2021
- Implemented office efficiency improvements that streamlined administrative processes and reduced delays
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Improved clinical workflow with introduction of electronic health records system.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Taught patients about medications, procedures, and care plan instructions.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Collected and documented patient medical information such as blood pressure and weight.
Education
No Degree - Medical Assistant
Porter & Chester Institute
Waterbury, CT07-2018
High School Diploma -
Maita Luca Military School
Las Piedras PR05-2006
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Phlebotomy
- Data entry
- Patient-focused care
- Reliable team player
- Procedure assistance
- Electronic medical records
- CPR
- Compassionate
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Specimen labeling
- Conversant in [languages]
- Lab equipment operation
- Laboratory maintenance
- Companionship and emotional support
Accomplishments
- Recognized for going above and beyond the call of duty.
- Resolved product issue through consumer testing.
- Supervised team of 15 to 20 staff members.
- Lowered equipment costs by 90% by implementing new inventory tracking system.
- Lower the high shrink in the store.
Certification
- NCMA - Certified Medical Assistant
- BLS
- Chaplain (In process)
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Medical Assistant
Nephrology Associated of Central Florida
12.2022 - Current
Medical Assistant
Orlando Gastroenterology
09.2022 - 12.2022
Medical Assistant
Florida Lung Asthma and Sleep
08.2021 - 09.2022
Medical Assistant
Associated Pulmonologists of Western Connecticut
08.2018 - 07.2021
No Degree - Medical Assistant
Porter & Chester Institute
High School Diploma -
Maita Luca Military School