Liz Henson
Honolulu,HI
Summary
Dedicated and reliable professional committed to delivering exceptional customer service and creating memorable dining experiences for restaurant patrons. Expertise in anticipating customer needs, addressing complaints, and resolving issues promptly ensures a seamless dining journey. Maintains a positive attitude and unwavering focus in high-pressure, fast-paced environments, contributing to overall team success and customer satisfaction. Proven ability to foster a welcoming atmosphere that encourages repeat business and enhances brand loyalty.
Overview
5
5
years of professional experience
Work History
SERVER/BARTENDER
Zetton, Inc.
04.2024 - 03.2026
- Trusted veteran server with experience across multiple Zetton concepts.
- Strong team-building and workplace culture skills.
- Effective communication between front- and back-of-house teams.
- Creates efficient, guest-focused work environments.
- Maintained ~95% positive guest feedback through strong customer service and attention to detail.
SERVER
Cheeseburger in Paradise
07.2023 - 08.2024
- Reliable and flexible with high shift availability.
- Strong menu knowledge with consistent upselling skills.
- Efficient in maximizing table turnover and floor performance.
- Proven ability to learn quickly and adapt to new situations.
BARTENDER
Alejandro's
09.2023 - 05.2024
- Nurtured relationships with locals, forging strong connections and fostering a loyal clientele following.
- Manage order intake and prepare artisanal margaritas with fresh ingredients.
- Arranged and replenished bar supplies managing liquor orders and inventory
HEAD SERVER/BARTENDER
Masala Bistro
01.2021 - 06.2023
- Efficiently integrated into small staff with balanced distribution of responsibilities.
- Acquainted with previously unexplored culinary style
- Optimized utilization of minimal space to maximize customer turnover while ensuring outstanding personable table service.
Skills
- Cash handling
- POS operation
- Guest engagement
- High volume dining
- Safe food handling
- Beverage preparation
- Food and beverage pairings
- Wine service/pairing
- Time management
- Attention to detail
Timeline
SERVER/BARTENDER
Zetton, Inc.
04.2024 - 03.2026
BARTENDER
Alejandro's
09.2023 - 05.2024
SERVER
Cheeseburger in Paradise
07.2023 - 08.2024
HEAD SERVER/BARTENDER
Masala Bistro
01.2021 - 06.2023