Liz Machado
Sa Jose,CA
Summary
Motivated Server/ restaurant manager with 8 years experience successfully serving customers in busy, steakhouse and persian restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader with clear, comprehensive and directive supervision.
Overview
4
4
years of professional experience
Work History
Server/ Restaurant Management
Chelokababi Restaurant
Sunnyvale, CA
03.2017 - 09.2020
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Adapted service based on customer requests and kitchen readiness.
- Applied wine and spirit expertise toward recommending appropriate parings for chosen meals and personal tastes.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept track of event finances, including initial deposits, due payments and final balances.
- Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
- Cleared dishes and glassware quickly following each course.
- Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by 20%.
- Served appetizers, entrees and refilled beverages for events up to 150 people
Education
Cosmetology -
West Valley College
Saratoga, CASkills
- Food running
- Bill computation
- Guest seating arrangements
- To-go order preparation
- Portuguese fluency
- Food and beverage pairings
- Wine service
- Order accuracy
- Ordering procedures
- Beverage preparation
- Hospitality service expertise
- Cash handling
- Menu presentation
- Menu memorization
- Table setting knowledge
- Speech recognition
- Physical coordination
Timeline
Server/ Restaurant Management
Chelokababi Restaurant
03.2017 - 09.2020
Cosmetology -
West Valley College
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