Liz Martens
Billings,MT
Summary
Detail-oriented Healthcare professional with expertise in processing medical referrals, coordinating care, and managing patient health records in compliance with HIPAA. Proficient in medical billing, coding operations, and resolving insurance issues. Skilled in prioritizing tasks and improving administrative workflows to enhance client services and support multidisciplinary teams.
Overview
14
14
years of professional experience
Work History
Patient Referral Coordinator/Medical Records Specialist
Rimrock Podiatry
Billings, MT
06.2020 - Current
- Coordinate and manage all incoming patient referrals, ensuring accuracy in documentation and demographics entry into EHR system.
- Collaborate with physicians, clinical staff, hospitals, and providers to facilitate continuity of care.
- Communicated referral processes and documentation requirements to patients, providing timely updates.
- Scheduled appointments for new and established patients, maximizing provider efficiency and access to care.
- Processed and fulfilled all medical records requests in compliance with HIPAA regulations.
- Scanned, indexed, and maintained patient documentation within EHR to ensure accuracy.
- Organized and distributed electronic faxes, ensuring timely routing of clinical documentation.
- Managed high-volume inbound calls to assist customers. on multiline phone system, delivering exceptional customer service.
Patient Access Representative/Medical Records Specialist
Orthopedic Physicians of Colorado
Englewood, Colorado
05.2012 - 04.2019
- Collected and accurately entered patient demographic, insurance, and medical information into the electronic health record (EHR) system to ensure complete Remove 'and' accurate patient files.
- Coordinated patient appointments with appropriate providers, optimizing scheduling for timely access to care.
- Managed the release and receipt of medical records by verifying requests, maintaining HIPAA compliance, and ensuring timely processing of all documentation.
- Oversaw provider calendars by scheduling new and returning patients, confirming appointments, processing cancellations, and accommodating urgent scheduling needs.
- Maintained electronic patient charts by uploading, organizing, and indexing clinical documents, referrals, and correspondence within EHR.
- Partnered with healthcare professionals to coordinate patient care and obtain necessary clinical documents.
- Served as primary front desk contact, welcoming patients and managing registration and check-in procedures and ensuring a positive patient experience.
- Responded to a high volume of incoming telephone calls, addressing patient inquiries, coordinating with referral sources, and providing exceptional customer service.
Education
Associate of Applied Science - Respiratory Therapy
Concorde College
Aurora, CO11-2011
Skills
- Patient care coordination and referral management
- Medical documentation and data collection
- EHR and patient records management
- Claims processing and payment negotiation
- Policy compliance and HIPAA adherence
- Scheduling and logistics management
- Database coordination
- Multi-line phone management
- Electronic fax system
Timeline
Patient Referral Coordinator/Medical Records Specialist
Rimrock Podiatry
06.2020 - Current
Patient Access Representative/Medical Records Specialist
Orthopedic Physicians of Colorado
05.2012 - 04.2019
Associate of Applied Science - Respiratory Therapy
Concorde College