Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Work History
District Training Store Manager
7 Years
Banter By Piercing Pagoda | 08.2019 - Current
Responsible for training of new Store Managers and verifying training of new team members.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Regular facilitation of District and Banner training calls
Established succession planning by training and mentoring 15+ associates into leadership positions.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Store Manager
5 Years
Piercing Pagoda | 08.2014 - 08.2019
Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Increased sales volume by over 200%
Key Sales Associate/Assistant Manager
1 Year 5 Months
Piercing Pagoda | 03.2013 - 08.2014
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Consistent performance in sales, piercing and warranty metrics, increasing store sales by 4 volume groups.
Dietary Cook
1 Year 2 Months
The Living Centre | 08.2011 - 10.2012
Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
Followed standard recipes, menus and apportions according to established standards.
Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.