Dual Operations Manager
SpringHill Suites & Towneplace Suites By Marriott
07.2017 - 10.2018
- Reported directly to regional GM
- Completed bookkeeping duties including AP/AR, daily income journals, general ledger, and payroll at each Marriott property
- Served as on property Human Resources
- Oversaw sales efforts and scored #1 in room nights booked for region
- Hired, documented and coached employees
- Approved staffing in all departments
- Ensured all necessary documents were on file and updated
- Held weekly meetings
- Monitored budget and placed orders across departments as needed
- Ensured brand operations were compliant and guest satisfaction metrics were exceeded
- Scored 93% on BSA after hotel failed previous year.