Liz Peralta
Los Angeles,CA
Summary
Dynamic Medical Assistant with experience at Citadel, skilled in patient scheduling and HIPAA compliance. Proven ability to enhance patient flow and satisfaction through effective communication and customer service. A reliable team player dedicated to maintaining confidentiality and delivering patient-focused care in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Medical Assistant
Citadel
Los Angeles, CA
12.2025 - Current
- Assisted in patient intake processes, ensuring accurate collection of medical histories and information.
- Managed appointment scheduling, optimizing patient flow and reducing wait times for visits.
- Documented patient interactions in electronic health records, maintaining accuracy and confidentiality standards.
Casheir
Smart And Final
Highland Park, CA
09.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accurate cash handling and balancing at shift end.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining store cleanliness and organization to enhance shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Medical Receptionist
PIH Health
Whittier, CA
02.2021 - 09.2023
- Managed patient scheduling, ensuring optimal appointment flow and minimizing wait times.
- Coordinated medical records management, maintaining accuracy and confidentiality of sensitive information.
- Assisted patients with insurance verification, enhancing understanding of coverage options and procedures.
- Developed efficient front desk protocols, improving overall operational efficiency and patient satisfaction.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Medical Receptionist
Career Strategies Inc
Los Angeles, CA
04.2019 - 01.2021
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Managed patient appointments efficiently, reducing wait times significantly.
Dental Billing Intern
Total Dental Care
Los Angeles, CA
07.2020 - 09.2020
- Processed patient billing inquiries and resolved discrepancies efficiently.
- Assisted in the preparation of financial reports to support management decisions.
- Coordinated with insurance companies to verify coverage and eligibility for patients.
- Implemented updated billing procedures to enhance accuracy and efficiency of operations.
Cashier
Smart And Final
Highland Park, CA
01.2010 - 01.2019
- Assisted customers with product inquiries and provided exceptional service.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Education
Graduate Certificate - Billing And Coding
UEI College
Gardena, CA08-2020
Certificate - Billing And Coding
Glendale Community College
Glendale, CA01-2019
High School Diploma -
Santa Fe High School
Santa Fe Springs, CA07-2004
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Patient-focused care
Reliable team player
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Medical Assistant
Citadel
12.2025 - Current
Casheir
Smart And Final
09.2024 - Current
Medical Receptionist
PIH Health
02.2021 - 09.2023
Dental Billing Intern
Total Dental Care
07.2020 - 09.2020
Medical Receptionist
Career Strategies Inc
04.2019 - 01.2021
Cashier
Smart And Final
01.2010 - 01.2019
Graduate Certificate - Billing And Coding
UEI College
Certificate - Billing And Coding
Glendale Community College
High School Diploma -
Santa Fe High School