Liz Torres Rivera
Kissimmee,FL
Summary
Dedicated professional with strong customer service skills and a focus on timely deliveries. Known for enhancing customer satisfaction through effective communication and problem-solving.
Results-oriented delivery driver and cashier with a proven track record of ensuring customer satisfaction. Skilled in payment processing, maintaining organized workspaces, and optimizing delivery routes to enhance efficiency and reliability.
Detail-oriented customer service professional with experience in both cash handling and delivery operations. Committed to providing exceptional service and solving customer issues effectively to drive satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Lowe's
Ocala, FL
01.2024 - 07.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and order placements.
- Maintained clean and organized checkout areas to enhance customer experience.
- Handled cash and credit transactions accurately while ensuring compliance with company policies.
Delivery Driver
Amazon
Dayton, OH
05.2022 - 02.2024
- Delivered packages efficiently, ensuring timely arrival to customers while adhering to route guidelines.
- Maintained accurate records of deliveries and pickups using handheld devices for real-time tracking.
- Conducted vehicle inspections and performed basic maintenance to ensure optimal operational conditions.
- Assisted in training new drivers on delivery protocols and safety procedures for improved team performance.
- Implemented best practices for package handling, reducing damages during transit and enhancing customer satisfaction.
- Utilized GPS technology to optimize delivery routes, improving overall efficiency and reducing travel time.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
Education
High School Diploma -
Advance College
Puerto Rico08-2011
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Guest services
- Payment processing
- Customer focus
- Problem-solving skills
- Call center experience
- Answering questions
- Customer communications
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Cashier
Lowe's
01.2024 - 07.2025
Delivery Driver
Amazon
05.2022 - 02.2024
High School Diploma -
Advance College