Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Resident Services Manager
Canterbury-on-the-Lake Senior Living Community
05.2016 - Current
Serve as a patient advocate for residents transitioning from one level of care to another within our community, ensuring residents receive a consistent high level of care, their current healthcare needs are met, and ongoing regulatory compliance is achieved
Successfully plan and host resident events, volunteer events, and fundraising events throughout the year resulting in high levels of resident satisfaction, a consistent and engaged volunteer base, and ongoing support for community fundraising events
Manage transportation fleet of community vehicles and transportation schedule to provide safe, reliable transportation to residents for recreational, personal and medical needs
Supervise all transportation staff, processed payroll, and provided ongoing training and meaningful performance reviews
Grew the volunteer base to the largest in the community’s history through networking and implementing ongoing volunteer retention strategies
Provide orientation, education and ongoing support to volunteers working in all areas of the community
Manage resident volunteer staff in all operations of on-site Gift Shop
Under my leadership, Gift Shop proceeds provided $24,000 to local high school students with college scholarships
Provide oversight to Beauty Salon Staff ensuring safety and regulatory compliance and high levels of customer satisfaction
Supervise all salon staff, process payroll, and provide ongoing training and meaningful performance reviews
Plan and host a variety of programs for seniors of all physical abilities and cognitive abilities
Programs support residents’ overall wellbeing and connectedness including recreation, education, spiritual, and intergenerational programming
Host resident planning meetings to ensure offerings meet needs and wants of all residents in all levels of care
Provide technology and technical support to residents for computers, phones and other devices as needed
Support sales and marketing efforts and census and occupancy levels through community networking, providing tours to prospective residents and other professionals as needed.
Head Coach
Girls on the Run
03.2013 - 05.2020
Successfully introduced and maintained the program whose mission is to inspire girls to be joyful, healthy and confident at Dublin Elementary School in White Lake
Recruited and maintained volunteers to ensure sustainability of the program Engaged students and teachers to ensure high levels of program participation
Raised funds for the foundation through community engagement
Coached girls in grades 3-5 in skills that promote healthy living and self-respect while offering physical training for celebratory 5k
Received the Coach of the Season award in 2018
Received the Social Responsibility Service Award in 2015 from the Metro-Detroit YMCA for my work with the program.
Preschool Teacher
Walled Lake Consolidated School District
09.2014 - 05.2016
Instructed children ages 3-5 in a classroom setting and supported their ongoing needs
Created and implemented lesson plans, small group activities, large group activities, field trips, and parent-teacher conferences
Maintained safe, inviting learning space, compliant with all licensing policies and procedures
Reported daily to an online database the educational and social milestones of the preschooler.
Club Leader
Genesee Intermediate School District
10.2007 - 04.2009
Instructed an afterschool program that taught children the importance of eating healthy and exercising
Followed a lesson plan, collected the supplies needed for the class.
Information & Referral Intern
Oakland Livingston Human Service Agency
06.2003 - 12.2003
Contacted agencies in Livingston County via phone interviews and mailings and gathered information about the programs and services they provided
Inputted information using Refer Software to make a 211 Database System called LC Help Now.
Parent Coordinator
Michigan State University Extension
01.2003 - 09.2003
Created a resource guide of the parent programs for parents who had children aged 0-5 years
Provided parenting information and resources to Livingston County residents
Researched parenting information for grants for the Livingston Educational Service Agency
Planned and implemented nutrition education programs.
Education
Bachelor of Science - Human Development And Family Studies
Michigan State University
East Lansing, MI
04.2003
Skills
Data Entry
Client Relations
Database Management
Microsoft Office
Decision-Making
Staff Management
Creative and Adaptable
Schedule Coordination
Social Media Engagement
Employee Motivation and Guidance
Accomplishments
Above and Beyond Award Canterbury-on-the-Lake 2018
Coach of the Season Girls on the Run 2018
Social Responsibility Service Award YMCA of Metro-Detroit 2015
Top Fundraiser for Team Elouise for the Cystic Fibrosis Foundation.
Timeline
Resident Services Manager
Canterbury-on-the-Lake Senior Living Community
05.2016 - Current
Preschool Teacher
Walled Lake Consolidated School District
09.2014 - 05.2016
Head Coach
Girls on the Run
03.2013 - 05.2020
Club Leader
Genesee Intermediate School District
10.2007 - 04.2009
Information & Referral Intern
Oakland Livingston Human Service Agency
06.2003 - 12.2003
Parent Coordinator
Michigan State University Extension
01.2003 - 09.2003
Bachelor of Science - Human Development And Family Studies
Michigan State University
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