Liza Davis
Roachdale,IN
Summary
To join a team and become a vital part of a growing organization where I can utilize my expertise and knowledge to further common goals and growth.
Overview
28
28
years of professional experience
Work History
Collections Specialist
Badger Daylighting Inc.
Brownsburg, IN
07.2022 - Current
- Oversees portfolio of 700 accounts, achieving a 45% reduction in bad debt.
- Collaborated with customer service teams to address and resolve debtor inquiries.
- Lowered the number of escalated accounts through effective resolution.
- Investigated inconsistencies and revised accounts with precise data.
- Utilized established protocols to pursue outstanding debts.
- Negotiated payment plans with delinquent account holders to facilitate debt resolution.
Accounts Receivable Specialist
Brehob Corporation
Indianapolis, IN
10.2019 - 07.2022
- Prepared, verified, and posted customer payments.
- Ensured all work orders matched invoicing.
- Maintains and updates customer files.
- Contacted delinquent accounts to recover outstanding balances.
- Issued monthly statements to clients and followed up on outstanding payments.
Administrative Assistant
TP Mechanical
09.2018 - 08.2019
- Coordinated service calls to maximize technicians' productivity and ensure cost-effectiveness for business and clients.
- Provided updates on technician work status and delivery expectations to clients.
- Ensured accuracy of technician time sheets through timely revisions before forwarding to payroll.
- Validated and amended errors in purchase orders prior to submission to AP.
- Conducted weekly meetings with Service and Project Managers to align next week's tasks.
- Set up maintenance contracts using Perfect Ware.
- Completed OSHA 10-hour training course in Construction Safety and Health.
Account Manager
Service Experts/Broad Ripple HVAC
06.1997 - 03.2018
- Responsible for all aspects of daily office operations.
- Responsibilities included selling, renewing, and maintaining service agreements.
- Efficiently dispatched technicians for PMs and demand service calls.
- Collaborated with sales team members to ensure timely collection of outstanding debts from customers.
- Trained newly hired office personnel to ensure efficient operations.
- Addressed customer questions and concerns regarding products and services.
- Utilized problem-solving skills when dealing with difficult customers.
- Processed posting and reconciling payments and addressed aged receivables.
Skills
- Collections Specialist
- Office Supervisor
- New hire training
- Accounts Receivable
- Dispatch
- Training
- Billing problem resolution
- Issue investigation
- Payment posting
- Payment plan management
- Credit and collections
- Records management
- Account reconciliation
- Teamwork orientation
Timeline
Collections Specialist
Badger Daylighting Inc.
07.2022 - Current
Accounts Receivable Specialist
Brehob Corporation
10.2019 - 07.2022
Administrative Assistant
TP Mechanical
09.2018 - 08.2019
Account Manager
Service Experts/Broad Ripple HVAC
06.1997 - 03.2018
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