Pedro Muchacho
Madison,WI
Summary
I’m a professional with strong experience in customer service, financial operations, and account management. Proven ability to analyze information, resolve complex situations, and communicate effectively with clients while maintaining professionalism and results. Experienced in leadership, process improvement, and managing high-responsibility environments. Recognized for attention to detail, problem-solving, and the ability to perform under pressure while supporting operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Collections Agent
Hy Cite Enterprises LLC
Middleton, WI
01.2023 - Current
- - Manage high-volume customer accounts with outstanding balances, ensuring timely follow-up and resolution
- - Communicate with clients to understand financial situations and negotiate payment solutions
- - Analyze account history and payment patterns to support decision-making
- - Maintain accurate documentation and ensure compliance with company policies
- - Handle sensitive conversations professionally while maintaining customer trust
- - Collaborate with internal teams to resolve account issues efficiently
Sub-Manager (Customs Operations)
Main Customs of San Antonio del Táchira
San Antonio del Táchira, Venezuela
01.2018 - 01.2020
- - Supervised and led teams of up to 50 employees in high-pressure operational environments
- - Ensured compliance with national regulations and internal procedures
- - Managed daily operations, improving efficiency and workflow processes
- - Supported decision-making through analysis of operational data
- - Coordinated activities across departments to ensure smooth operations
Executive Assistant
National Banking Authority
Venezuela
01.2017 - 01.2018
- - Managed confidential information, reports, and executive documentation
- - Coordinated communications between leadership and internal departments
- - Supported executive decision-making through organization and analysis of information
- - Maintained high standards of professionalism, accuracy, and confidentiality
Education
Master's Degree - Criminal Investigation
Universidad Bolivariana de Venezuela
VenezuelaMaster's Degree - Public Administration / Public Security
Universidad Bolivariana de Venezuela
VenezuelaSkills
- Customer Service & Client Communication
- Collections Specialist
- Fast learner
- Financial Operations Support
- Leadership & Team Supervision
- Problem Solving & Decision Making
- Process Improvement
- Excellent Attention to Detail
- Conflict Resolution
- Time Management & Prioritization
- Microsoft Office (Excel, Word, Outlook)
- CRM Systems (Genesys)
- ERP Systems (Aggresso)
- Data analysis and reporting
Certification
- Critical Thinking for Better Decision-Making
- Excel: Data Analysis Fundamentals
- Communication and Leadership Skills
LANGUAGES
Spanish – Native
English – Professional Working Proficiency
Timeline
Collections Agent
Hy Cite Enterprises LLC
01.2023 - Current
Sub-Manager (Customs Operations)
Main Customs of San Antonio del Táchira
01.2018 - 01.2020
Executive Assistant
National Banking Authority
01.2017 - 01.2018
Master's Degree - Criminal Investigation
Universidad Bolivariana de Venezuela
Master's Degree - Public Administration / Public Security
Universidad Bolivariana de Venezuela