Liza Divito
St. Petersburg
Summary
Professional administrative expert prepared to excel in executive support roles. Skilled in managing calendars, organizing meetings, and ensuring seamless office operations. Reliable team player with focus on achieving results and adapting to dynamic work environments. Proficient in communication, problem-solving, and maintaining confidentiality.
Overview
2027
2027
years of professional experience
Work History
Executive Administrative Assistant
Dillard’s – East Buying Division
02.2025 - Current
- Executive Administrative Assistant to 5 District Merchandising Managers.
- I prepare reports and materials for store visits and markets and format as needed in Excel.
- Developed and maintained filing systems to enhance document retrieval and organization.
- Prepared detailed reports to support senior management decision-making processes.
- Conducted research and analysis to provide insights that informed strategic planning initiatives.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
Customer Experience Manager
Michaels Craft Store
2022 - 02.2025
- Maintaining knowledge of new and unique crafting trends in order to assist customers with their needs.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Responsible for processing cash and credit card transactions in a timely manner.
- Maintaining the highest standard of customer service skills while working with multiple customers throughout the day.
- Ensuring products are stocked adequately and organized appropriately.
- Mentored junior staff, fostering a culture of excellence in customer interactions and problem resolution.
Front Office Manager / Receptionist
WhitCo Insurance Company
01.2019 - 01.2022
- Knowledge of all areas of insurance in order to direct customers and callers to the correct agents.
- Responsible for all front office operations, including mail opening and sorting, as well as ordering all supplies.
- Responsible for all incoming calls on multi line system and directing to appropriate person.
- Responsible for working accounts receivable log and customer collections.
- Maintain up to date accounts payable system.
- Knowledge of Quickbooks for all accounting procedures.
- Supervised front office operations, ensuring seamless customer service and efficient workflow.
- Oversaw inventory management of office supplies, reducing costs through strategic sourcing.
- Resolved client complaints professionally, maintaining positive relationships with customers for future business opportunities.
Office Manager / Project Coordinator
Dan Karcher Construction
01.2002 - 01.2019
- Executive Assistant to President including but not limited to scheduling and managing appointments and personal travel, accounting, and property management.
- Conduct all incoming phone calls in a courteous manner and direct them to the appropriate person if necessary.
- Knowledgeable in all areas of home construction and some commercial construction.
- Responsible for the creation of all proposals to potential clients.
- Responsible for completing all permit applications in multiple districts.
- Providing high standard customer service to all clients and potential clients.
- Proficient in Gemini Accounting Software.
- Conduct meetings with architects and clients for the purpose of designing the clients project.
- Execute contracts with owners and subcontractors.
- Providing take off information from plans to estimators to ensure bids are submitted in a timely manner.
- Obtaining pricing from subcontractors and suppliers.
Education
High School Diploma -
Seminole High School
Seminole, FLSkills
- Customer service
- Office management
- Information confidentiality
- File management
- Calendar management
- Travel coordination
- Documentation and reporting
- Maintaining schedules
Timeline
Executive Administrative Assistant
Dillard’s – East Buying Division
02.2025 - Current
Front Office Manager / Receptionist
WhitCo Insurance Company
01.2019 - 01.2022
Office Manager / Project Coordinator
Dan Karcher Construction
01.2002 - 01.2019
Customer Experience Manager
Michaels Craft Store
2022 - 02.2025
High School Diploma -
Seminole High School