Liza Landeros
Laredo,TX
Summary
Professional administrative support specialist with proven track record in managing office operations and providing high-level assistance to teams. Consistently ensures efficient workflow and administrative accuracy, adapting to evolving needs with ease. Known for strong collaborative skills and results-focused approach, proficient in scheduling, document management, and communication.
Overview
6
6
years of professional experience
Work History
Administrative Technician
Border Region Behavioral Health Center
Laredo, TX
06.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting clients.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted in scheduling appointments and coordinating meetings for staff.
- Entered data into system and updated customer contacts with information to keep records current.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
Customer Service Representative
Concentrix
Laredo, TX
05.2020 - 06.2024
- Managed incoming correspondence and directed inquiries to appropriate departments.
- Organized and maintained filing systems for easy access to documents.
- Processed invoices and maintained accurate records of transactions.
- Supported team with data entry tasks, ensuring high levels of accuracy.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
United South High School
Laredo, TX06.2019
Skills
Customer service
File organization
Data entry proficiency
Telephone reception
Multitasking and time management
Fast learner
Problem-solving
Problem-solving abilities
Multitasking Abilities
Excellent communication
Relationship building
Office administration
Written communication
Languages
English
Native or Bilingual
Timeline
Administrative Technician
Border Region Behavioral Health Center
06.2024 - Current
Customer Service Representative
Concentrix
05.2020 - 06.2024
High School Diploma -
United South High School