Liza Pons
Union City,NJ
Summary
Dynamic Scheduling Coordinator at HMH Palisades Medical Center, recognized for strong work ethic and exceptional problem-solving skills. Expertise in patient scheduling and insurance verification, facilitating seamless patient flow and satisfaction. Demonstrated capability to handle high call volumes while upholding professionalism and accuracy, enhancing departmental efficiency.
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
HMH Palisades Medical Center
North Bergen, NJ
10.2016 - Current
- Oversees reception area and coordinates initial patient flow.
- Coordinates additions to daily schedule and notifies appropriate areas/personnel within the department.
- Schedule outpatient and inpatient procedures/appointments for cardiology, neurology and respiratory services.
- Obtains insurance information for pre-certification for procedures and appointments.
- Obtain prior authorization for outpatient procedures if needed.
- Verify patient insurance information and benefits when needed.
- Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.)
- Greets patients and visitors in person/phone in a prompt, courteous, respectful and helpful manner.
- Answers a high volume number of phone calls and responds in an appropriate/professional manner. Address and resolve any issues quickly/accurate.
- Run monthly department statistics.
- Enter computer data to ensure integrity of patient history and appointment files.
- Prepare cardiologists quarterly reading schedule.
- Organize and order department in-stock and out of stock supplies.
- Enter technicians on call schedule.
- Enter new employees and cardiologist in PACS system.
Education
Bergen Community College
Paramus, NJSkills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Teamwork and collaboration
- Scheduling proficiency
- Effective multitasking
- Scheduling
- Telephone etiquette
- Customer service and support
- Patient scheduling
- Patient registration
- Documentation and reporting
- Insurance verification
- Timesheet management
- Medical terminology
- Phone and email etiquette
Languages
Spanish
Professional Working
Timeline
Scheduling Coordinator
HMH Palisades Medical Center
10.2016 - Current
Bergen Community College