Summary
Overview
Work History
Education
Skills
Timeline
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Liza Ramirez

Brooklyn,NY

Summary

Motivated professional with a strong work ethic and proven adaptability. Exceptional interpersonal skills enhance customer service and multitasking capabilities. Demonstrated ability to quickly master new skills and deliver quality work consistently. Committed to achieving company goals through effective communication and teamwork.

Overview

24
24
years of professional experience

Work History

Registration Supervisor

Family Health Centers at NYU Langone
Brooklyn, New York
05.2024 - Current
  • Supervises 20 Patient Service Associates in front desk operations.
  • Resolves patient inquiries and addresses concerns with empathy and professionalism.
  • Supervises all aspects of daily operations, including staffing levels, scheduling, and workflow optimization.
  • Ensures accurate and timely completion of registration processes for patients.
  • Conducts regular meetings with staff members to discuss performance metrics and goals.
  • Analyzes reports to identify areas for improvement in the registration process.
  • Trains new staff on registration procedures and customer service techniques.
  • Monitors employee performance, and provides direct supervision.
  • Manages attendance and payroll processes for staff.
  • Evaluates the work performance of employees, making recommendations for improvement when necessary.
  • Oversees day-to-day front desk operations and provides assistance as needed.
  • Issues work schedules, duty assignments, and deadlines for office or administrative staff.
  • Reviews reports on employee attendance, productivity, and effectiveness to evaluate performance.
  • Coordinates with other supervisors, combining group efforts to achieve goals.
  • Creates and maintains scheduling templates for all network providers.
  • Resolves customer complaints or answers customers' questions.

Senior Patient Service Associate

Family Health Centers at NYU Langone
Brooklyn, New York
06.2016 - 05.2024
  • Obtained authorizations for medications, surgeries, and radiology exams, with the use of CPT and ICD-10-CM codes.
  • Processed denials and worked closely with the billing department.
  • Obtained all electronic paper referrals for office visits.
  • Communicated directly with physicians regarding patient needs and upcoming procedures.

Account Manager

The Executive Transportation Group
Brooklyn, New York
01.2015 - 01.2016
  • Managed client accounts and maintained strong relationships with key stakeholders.
  • Resolved customer complaints in a timely manner.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Utilized problem-solving skills when dealing with difficult customers.

Assistant Call Center Supervisor

The Executive Transportation Group
Brooklyn, New York
08.2001 - 01.2016
  • Handled high call volumes and scheduled transportation for corporate clients.
  • Managed inbound call flow and escalated client issues efficiently.
  • Provided training and direction for staff.
  • Assisted with supervising call center operations, and enforced service policies.
  • Performed data entry and dispatching vehicles across NY and the Tri-state areas.

Education

High School Diploma -

Fort Hamilton High School
Brooklyn, NY
03-1999

Certificate - Medical Billing And Coding

DeVry Institute
Online

Skills

  • Bilingual – English, Spanish
  • Staff supervision
  • Team leadership
  • Patient registration
  • Epic Healthcare Software
  • MS Word and Excel
  • Managed care and insurance authorization
  • CPT/ICD-10 coding knowledge
  • Detail-oriented and multitasking

Timeline

Registration Supervisor

Family Health Centers at NYU Langone
05.2024 - Current

Senior Patient Service Associate

Family Health Centers at NYU Langone
06.2016 - 05.2024

Account Manager

The Executive Transportation Group
01.2015 - 01.2016

Assistant Call Center Supervisor

The Executive Transportation Group
08.2001 - 01.2016

High School Diploma -

Fort Hamilton High School

Certificate - Medical Billing And Coding

DeVry Institute

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