Liza Vega

Lake Worth,TX

Summary

Customer service is my top priority learning new tasks is my passion & good team work is important in the workforce

years of professional experience

Rancho Bernardo Inn

Rancho Bernardo, CA

05.2021 - 12.2022

Kept areas clean, neat and inspection-ready to comply with product guidelines.
Examined completed work to detect defects and verify conformance to specifications.
Encouraged and motivated [Number] line workers to meet production deadlines and goals through [Action] and [Action].
Established and enforced clear goals to keep employees working collaboratively.
Reviewed completed work to verify consistency, quality and conformance.
Monitored employee productivity to provide constructive feedback and coaching.
Provided ongoing training to address staff needs.
Responded to employee concerns or complaints by coordinating with human resources team to solve issues.

Barona Valley Ranch Resort And Casino

Lakeside , CA

10.2001 - 05.2020

Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Provided exceptional service to high volume of daily customers.

Escondido High School

Escondido, CA

Rancho Bernardo Inn

05.2021 - 12.2022

Barona Valley Ranch Resort And Casino

10.2001 - 05.2020

Escondido High School