Holly Mosher
Goleta,CA
Summary
Dynamic Spa Leader with a proven track record at The Ritz-Carlton Bacara Santa Barbara, enhancing guest satisfaction and boosting repeat business through innovative wellness programs. Excelled in operations management and problem-solving, achieving high employee retention and operational efficiency. Skilled in staff management and health and safety compliance, adept at fostering a culture of exceptional customer service. Business-savvy Spa Leader knowledgeable about all areas of business operations, including hiring, training and scheduling. Seasoned leader highly effective at building and motivating teams to provide first-rate customer service to discerning customers of all backgrounds.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Spa Leader
The Ritz-Carlton Bacara Santa Barbara
12.2002 - 06.2024
- Developed strong relationships with vendors for better product pricing and quality.
- Introduced wellness programs that boosted repeat business from loyal customers.
- Resolved customer issues promptly to build loyalty.
- Achieved high employee retention rates through competitive compensation packages and fostering a positive work atmosphere.
- Troubleshot issues related to customer complaints or concerns swiftly, resulting in improved overall guest experience.
- Enhanced guest satisfaction by implementing innovative spa treatments and services.
- Promoted a culture of exceptional customer service among the spa team members.
- Administered payroll, accounting and purchasing.
- Coordinated staff schedules efficiently, ensuring appropriate coverage during peak hours while avoiding underutilization of personnel.
- Managed spa budget and resources, ensuring optimal efficiency and profitability.
- Oversaw facility maintenance, ensuring a clean and safe environment for guests and staff.
- Stayed informed about industry trends, updating treatment menu to reflect client preferences accordingly.
- Collaborated with marketing team to create promotional materials for spa offerings.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
Education
Associate of Science - Nursing
Santa Barbara City College
Santa Barbara, CA12.2014
Skills
- Problem-solving skills
- Massage Techniques
- Health and safety compliance
- Product and service knowledge
- Operations Management
- Schedule Management
- Employee Scheduling
- Menu development
- Spa Software Proficiency
- Spa operations
- Staff Management
- Analytical Thinking
Certification
- Licensed Registered Nurse - January 2015-Present
- Licensed Esthetician - December 2006-Present
- Licensed Massage Therapist - 2004-Present
Timeline
Spa Leader
The Ritz-Carlton Bacara Santa Barbara
12.2002 - 06.2024
Associate of Science - Nursing
Santa Barbara City College