Liza Annette Gutierrez
ReconMR
CORPUSCHRISTI,TX
1
Language
1
year of professional experience
Detail-oriented professional with a strong background in customer service. Analytical, adaptable, and skilled in data collection and client interviewing. Committed to delivering results while maintaining compliance policies and client confidentiality.
Work History
Bilingual Interviewer
5 Months- Conducted interviews to gather qualitative data for market research projects.
- Assisted in developing interview guides tailored to specific research objectives.
- Recorded and analyzed responses to identify trends and insights.
- Maintained participant confidentiality while ensuring compliance with ethical guidelines.
- Adapted quickly to varying project requirements and participant demographics.
Disputes and Fraud Agent I
7 Months- Analyzed transaction patterns to identify potential fraudulent activities.
- Assisted with investigations into suspicious claims and reports.
- Collaborated with team members to implement effective fraud prevention strategies.
- Reviewed customer accounts for discrepancies and anomalies.
- Conducted interviews with affected parties to gather pertinent information.
- Developed knowledge of industry regulations to ensure compliance in investigations.
- Analyzed chargeback claims for legitimacy before processing refunds or adjustments, safeguarding company assets from misuse or abuse.
Education
High School Diploma
Bachelor of Science - Writing
Skills
Interviewing clients
Data collection
Data entry
Phone communication
Written communication
Detail-oriented
Telephone etiquette
Customer support
Meeting deadlines
Bilingual in Spanish
Languages
Spanish
Timeline
Bilingual Interviewer
ReconMR
03.2026 - CurrentRead More
Disputes and Fraud Agent I
Velera
05.2025 - 12.2025Read More
Mary Carroll High School
High School Diploma
Read More
The Los Angeles Film School
Bachelor of Science from Writing
Read More