LIZABETH SURILLO-FLORES
HOWARD BEACH
Summary
Dynamic import professional with extensive experience at Bollore Logistics JFK, excelling in customs clearance and import documentation. Proven track record in enhancing team productivity and streamlining operations. A certified Cargowise operator, adept at multitasking and fostering teamwork to achieve optimal results in high-pressure environments.
Overview
21
21
years of professional experience
Work History
Luxury Entry Writer (Hybrid)
CEVA Logistics Inc.
Springfield Gardens
11.2004 - Current
- Updates excel spreadsheets daily for top tier clients
- Daily call with customer whose clearances are wheels up 6 days a week
- Delegates shipments to entry writers for 3 top tier accounts
- Liaised with compliance staff to ensure accurate filing of customs entries
- Daily communication with OKAM to provide continuous customer service and solutions
- Advised releases to warehouse for delivery
- Added information to parts database to minimize error and speed up entry process for team
- Handling 120-140 entries a month for general cargo including FDA and Fish and Wildlife
- Selected as a Key User for the JFK branch- Ongoing monthly training to be the intermediary between operations and corporate ops to troubleshoot issues and streamline communication
Import Team Supervisor (Hybrid)
Bollore Logistics JFK
11.2004 - Current
- Supervised team of 7
- Conducted interviews for import team/held open houses
- Delegated incoming import shipments to the existing team
- Assisted branch with Cargowise One questions and file processing
- Attended weekly meetings with top tier customers to improve workflow/communication/plan of action for any issues/delays/mistakes
- Handled live shipments from A-Z (opening files/customs entries or transfers to brokers/dispatch to truckers after verifying release with airline/ocean line/billed file)
- Kept track of the payment platforms for ISC and storage to airlines/shipping lines/warehouse
Import Team Lead (Remote)
Bollore Logistics JFK
11.2004 - Current
- Assisted with the organization of the Import Department including Breakbulk
- Answered control reports and assisted with improving department KPIs (Speed of Invoicing, mandatory events, monthly budget)
- Strived for improved productivity and profitability within the department by auditing files and viewing SOPs and rates
- Communicated with Sales and Customer Service departments to implement new customers
- Added as Quality Relay of the Branch; answering to Corporate on operational control reports to monitor data integrity and KPIs
- Selected as a Super User for the implementation of the Cargowise One system to train new and current employees
- Handled live shipments from A-Z (opening file/customs entries/dispatch to truckers after verifying release with airline/ocean line/billed file)
Import Entry Writer
Bollore Logistics JFK
11.2004 - Current
- Handled day to day activity for TOP customers
- Cleared shipments through US Customs (sea and air)
- Worked with compliance department to ensure accurate filing of PGAs / Census Corrections, etc.
- General cargo clearances – FDA / Fish and Wildlife / PGA/OGA/Border Crossings
Air Import / Breakbulk
Bollore Logistics JFK
11.2004 - Current
- Received inbound consolidated freight shipments from various points of origin for house and transfer accounts.
- Opened file in dedicated software system for each shipment received
- Communicated with origin offices, customers, brokers, airlines/shipping lines, vendors
- Handled files A-Z (pre alert / dispatch / billing)
AMS Desk / Sea Import Agent
Bollore Logistics JFK
11.2004 - Current
- Handled all aspects of an Import file from A – Z (Pre alert – Billing) both Sea and Air
- Experienced in AMS filings, ISF transmissions
- Communicated with overseas offices, agents as well as provided customer service to all customers
- Communicated with airlines/shipping lines on releases, delays, and issues
Education
BACHELORS IN ARTS - Cultural Studies / Education
THE NEW SCHOOL UNIVERSITY / EUGENE LANG COLLEGE
06.2002
Skills
- Teamwork
- Import documentation
- Customs clearance
- MICROSOFT OFFICE / TEAMS
- Data entry
- Multitasking Abilities
- CERTIFIED CARGOWISE OPERATOR
- OUTLOOK
- Cargowise One
- Organizational skills
References
References available upon request.
Timeline
Luxury Entry Writer (Hybrid)
CEVA Logistics Inc.
11.2004 - Current
Import Team Supervisor (Hybrid)
Bollore Logistics JFK
11.2004 - Current
Import Team Lead (Remote)
Bollore Logistics JFK
11.2004 - Current
Import Entry Writer
Bollore Logistics JFK
11.2004 - Current
Air Import / Breakbulk
Bollore Logistics JFK
11.2004 - Current
AMS Desk / Sea Import Agent
Bollore Logistics JFK
11.2004 - Current
BACHELORS IN ARTS - Cultural Studies / Education
THE NEW SCHOOL UNIVERSITY / EUGENE LANG COLLEGE