LIZANDRA DUENAS
Palm Bay,FL
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
9
9
years of professional experience
Work History
Central Scheduling Specialist
HCA
Denver, CO
08.2022 - Current
- Scheduled patients for diagnostic imaging procedures.
- Communicated information to patients regarding requirements for appointments and test preparation.
- Processed forms required for insurance approvals and scheduled procedures.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Used electronic systems to enter provider orders and retrieve referral and requisitions.
Case Manager
Chapman Partnership
Miami, FL
10.2019 - 08.2022
- Evaluated treatment plans against individual goals and healthcare standards.
- Managed caseload of 40 clients in welfare system to provide comprehensive, community-based care.
- Collaborated with external agencies to meet educational and transitional needs of clients
- Developed positive relationships with parents for better communication and encourage involvement for student growth.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Educated clients and loved ones about different treatment options and outside care approaches to reduce burden on families.
- Assist clients with budgeting and daily expenses
- Informed program participants of community resources, mental health counseling and job placement services
- Provided support to program participants by arranging services and sourcing relevant support
- Supported program participants in effective self-management of crises and critical situations
- Monitored clients' progress and tracked client services to provide crisis interventions
Surgical Scheduler
University Of Miami Department Of Neurosurgery
Miami, FL
03.2018 - 10.2019
- Reached out to patients to confirm arrival times and convey procedures.
- Followed physician's orders and availability calendar to schedule tests and procedures.
- Coded correct procedures for physician and billing purposes.
- Sent daily case confirmations and checked with leadership on daily basis to make emergency changes and routine schedule updates.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Collaborated with assistants and equipment reps to prepare and set up rooms with adequate supplies and equipment.
- Monitored surgeon's work calendar and scheduled appointments, meetings and travel.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events for surgeon
- Coordinated travel arrangements by booking airfare, hotel and ground transportation for surgeon
Radiology Scheduler
Jackson South Medical Center
Miami, FL
03.2015 - 03.2018
- Retrieved medical data for physicians and patients.
- Upheld HIPAA regulations and standards for protecting patient information.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
- Secured confidential patient information from unauthorized access.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Some College (No Degree) - Social Work
Miami Dade College
Miami, FLSkills
- Social Work
- Staff Training
- Law Enforcement Interaction
- Crisis Situations
- Case Documentation
- Child Abuse and Neglect Identification
- Abuse and Neglect Reporting
- Online Systems
- Organization and Time Management
- Verbal and Written Communication
- Conflict Resolution
- Family and Child Assessments
- Improvement Plans
- Community Outreach Programs
- Progress Evaluation
- School Visits
- MS Office
- Annual Case Reviews
- Financial Support
- Income Verification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Central Scheduling Specialist
HCA
08.2022 - Current
Case Manager
Chapman Partnership
10.2019 - 08.2022
Surgical Scheduler
University Of Miami Department Of Neurosurgery
03.2018 - 10.2019
Radiology Scheduler
Jackson South Medical Center
03.2015 - 03.2018
Some College (No Degree) - Social Work
Miami Dade College