Lizandra Mora
Miami,FL
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Y&J Fashion Boutique
03.2021 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Cashier Team Lead
Pollo Tropical
11.2022 - 03.2023
- Restocked and organized merchandise in front lanes
- Communicated with customers and team members to solve problems
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
- Assisted customers by answering questions and fulfilling requests
- Processed both cash and card purchases and returns
Cashier
Panera Bread
08.2022 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Associate
Bath & Body Works
03.2022 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved accounting, service and delivery concerns
Education
Associate of Business Administration -
Miami Dade College
Miami, FL07.2027
GED -
Miami Coral Park Senior High School
Miami, FL07.2022
Skills
- Financial Shortage Analysis
- PCI (Payment Card Industry)
- Shipment Procedures
- POS Inventory System Operation
- Answering Customer Questions
- Customer Service and Assistance
Timeline
Cashier Team Lead
Pollo Tropical
11.2022 - 03.2023
Cashier
Panera Bread
08.2022 - 11.2022
Customer Service Associate
Bath & Body Works
03.2022 - 07.2022
Customer Service Cashier
Y&J Fashion Boutique
03.2021 - Current
Associate of Business Administration -
Miami Dade College
GED -
Miami Coral Park Senior High School