Overview
Work History
Education
Skills
Timeline
Generic

Lizandra Mora

Miami,FL

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

Y&J Fashion Boutique
03.2021 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Cashier Team Lead

Pollo Tropical
11.2022 - 03.2023
  • Restocked and organized merchandise in front lanes
  • Communicated with customers and team members to solve problems
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
  • Assisted customers by answering questions and fulfilling requests
  • Processed both cash and card purchases and returns

Cashier

Panera Bread
08.2022 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Customer Service Associate

Bath & Body Works
03.2022 - 07.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Investigated and resolved accounting, service and delivery concerns

Education

Associate of Business Administration -

Miami Dade College
Miami, FL
07.2027

GED -

Miami Coral Park Senior High School
Miami, FL
07.2022

Skills

  • Financial Shortage Analysis
  • PCI (Payment Card Industry)
  • Shipment Procedures
  • POS Inventory System Operation
  • Answering Customer Questions
  • Customer Service and Assistance

Timeline

Cashier Team Lead

Pollo Tropical
11.2022 - 03.2023

Cashier

Panera Bread
08.2022 - 11.2022

Customer Service Associate

Bath & Body Works
03.2022 - 07.2022

Customer Service Cashier

Y&J Fashion Boutique
03.2021 - Current

Associate of Business Administration -

Miami Dade College

GED -

Miami Coral Park Senior High School

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Lizandra Mora