Lizandra Serrano
Federal Way,WA
Summary
Organized professional with 10+ years in customer service and administrative support. Demonstrates a strong ability to resolve client inquiries swiftly and maintain clear communication in dynamic environments, fostering client loyalty and satisfaction.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Checkmate
Tacoma, USA
01.2001 - 06.2026
- Managed daily operations and coordinated staff activities to ensure smooth service delivery.
- Listened to customer complaints and solved problems quickly and politely to build long-term loyalty.
- Followed up with customers to confirm satisfaction with experiences and purchases, fostering long-term loyalty.
- Answered incoming calls and emails, providing clear and accurate information on bills, accounts, and customer rights.
- Entered and updated confidential customer details in the computer database accurately.
- Managed cash register and balanced drawers at the end of each shift.
- Handled money according to company policy.
- Performed daily deposits in accordance with bank policies and procedures.
- Kept work area neat and organized at all times.
- Examined checks for proper endorsement prior to cashing them out.
- Demonstrated ability to work independently with minimal supervision.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
Oakland Secondary School
Tacoma, WA06-1994
Skills
- Customer Service & Satisfaction
- Complaint Handling
- Issue Resolution
- Data Entry & Record Keeping
- Database Management
- Time Management & Multitasking
- Problem-Solving & Critical Thinking
- Conflict Resolution
- Product Sales
- Attention To Detail
- Basic Math
- Flexibility In Scheduling
- Active Listening
- Fluent In Spanish
Timeline
Customer Service Representative
Checkmate
01.2001 - 06.2026
High School Diploma -
Oakland Secondary School