Lizbeth Almonte Rosa
Hialeah,Florida
Summary
Offering strong foundation in customer service and sales techniques with genuine interest in developing within call center environment. Brings ability to quickly grasp new concepts and apply effective communication strategies. Ready to use and develop interpersonal and problem-solving skills in Call Center Sales Representative role.
Overview
3
3
years of professional experience
Work History
Retail Sales Representative
Metro by T Mobile
04.2023 - 09.2024
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Increased sales by offering advice on purchases and promoting additional products.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Monitored employee progress throughout training programs using various assessment tools; identified areas for improvement and provided additional support as needed.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Cashier/ Customer Service Representative
Dollar Fortune
06.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Biology -
Fairleigh Dickinson University
Teaneck, NJ05.2022
High School Diploma -
North Bergen High School
North Bergen, NJ 06.2020
Skills
- Team work
- Call center
- Customer service
- Bilingual
- Time management
- Customer engagement
- Purchase recommendations
- Product promotions
- Call center strategy
- Telephone call control
- Caller assistance
- Computer networking
- High-performance computing
- Teamwork and collaboration
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Cash handling
- Money handling
- Flexible schedule
- Client service
- Conflict resolution
- Store opening and closing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Sales Representative
Metro by T Mobile
04.2023 - 09.2024
Cashier/ Customer Service Representative
Dollar Fortune
06.2021 - 01.2022
Biology -
Fairleigh Dickinson University
High School Diploma -
North Bergen High School
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