Lizbeth Alvarado
Raymondville
Summary
At Advanced Call Center Technologies LLC, I gained so much knowledge & experience in customer service. Excelling in active listening and critical thinking. Recognized for enhancing productivity through efficient issue resolution and data entry skills, consistently achieving monthly goals while fostering a collaborative team environment. Passionate about delivering exceptional service and support.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Advanced Call Center Technologies LLC
10.2021 - 06.2025
• Handle inbound and outbound calls. Providing exceptional customer service, and meeting monthly goals.
Customer Service Representative
Advanced Call Center Technologies LLC
01.2018 - 12.2018
- Responded to customer inquiries, providing accurate information and resolving issues efficiently.
- Assisted peers and new team members on company policies and procedures.
- Maintained an organized work station, checking emails and increased productivity in computer skills.
- Handled Inbound and outbound calls where I resolved customers questions and or issues.
Child Caregiver
Kidsville Learning Center
08.2017 - 12.2017
• Care for toddlers ages 2-4.
Child Caregiver
Playville Learning Center
Raymondville, TX
08.2017 - 12.2017
• Care for toddlers ages 2-4 . Create a learning plan weekly for children which includes sensory activities, learning activities and play.
Education
High School Diploma -
Lasara High School
Lasara, TX06.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer skills
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Advanced Call Center Technologies LLC
10.2021 - 06.2025
Customer Service Representative
Advanced Call Center Technologies LLC
01.2018 - 12.2018
Child Caregiver
Kidsville Learning Center
08.2017 - 12.2017
Child Caregiver
Playville Learning Center
08.2017 - 12.2017
High School Diploma -
Lasara High School