Lizbeth Alvarenga
Wyandanch,NY
Summary
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
7
7
years of professional experience
Work History
Receptionist
Village Animal Hospital
Jericho, New York
10.2023 - Current
- Assisted with special projects assigned by management when required.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Completed day-to-day duties accurately and efficiently.
- Scheduling and confirming appointments.
- Worked closely with front-end staff to assist customers.
- Counted and balanced cashier drawers.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Kept check-out areas clean, organized and well-stocked to maintain attractive office.
Cashier and Waitress
Louie’s Pizzeria
Carle Place, New York
02.2021 - 02.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Ensured compliance with all safety regulations within the store environment.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered phone calls to assist customers with questions and orders.
- Collected payments and provided accurate change.
- Built and maintained productive relationships with employees.
- Worked closely with front-end staff to assist customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Verified that all dishes served met quality expectations.
- Presented menus and answered questions regarding items.
- Addressed complaints to kitchen staff and served replacement items.
- Provided excellent customer service during meal times.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Set up tables in between patrons to reduce wait times.
Cashier and Drive Through
McDonald's
Garden City, New York
07.2018 - 01.2021
- Participated in ongoing training to enhance job skills and knowledge.
- Made friendly conversation with customers to provide enjoyable restaurant experience.
- Provided exceptional customer service, responding promptly to requests and concerns.
- Greeted and welcomed customers as they arrived at the drive through.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Followed proper sanitation guidelines when handling food products.
- Followed proper cash handling procedures when accepting payments from customers.
- Efficiently delivered food orders from kitchen to customers,ensuring timely service.
- Supported the kitchen staff by restocking supplies and preparing ingredients during peak times.
- Greeted guests with friendliness and professionalism.
- Stocked service stations with ice, napkins and straws.
- Performed opening and closing duties as assigned by management.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
Education
High School Diploma -
Westbury High School
Jericho, New York06-2021
Skills
- PC proficient
- Office equipment operations
- Meticulous and organized
- Reception desk management
- Positive and professional
- Documentation and reporting
- Multi-line telephone operation
- Typing speed
- Phone etiquette
- Multitasking and prioritization
- Appointment scheduling
- Greeting and seating clients
- Customer/Client relations
- Call redirection
- Verbal and written communication
- Tech-Savvy
- Professional and polished presentation
Timeline
Receptionist
Village Animal Hospital
10.2023 - Current
Cashier and Waitress
Louie’s Pizzeria
02.2021 - 02.2024
Cashier and Drive Through
McDonald's
07.2018 - 01.2021
High School Diploma -
Westbury High School