Summary
Overview
Work History
Education
Skills
Timeline
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Lizbeth Arroyo

Jefferson City,MO

Summary

Deposit Operations Specialist with strong problem-solving abilities and effective communication skills. Expertise in delivering exceptional customer service and resolving account discrepancies efficiently. Proven track record of enhancing operational processes and improving client satisfaction.

Overview

4
4
years of professional experience

Work History

Deposit Operations Specialist

Central Bank
Jefferson City, Missouri
05.2024 - Current
  • Coordinated with team members to address discrepancies in deposit accounts.
  • Responded to customer inquiries regarding deposit statuses and policies.
  • Handled returned mail and processed foreign items.
  • Coordinated with other departments to ensure smooth processing of transactions.
  • Reviewed and monitored daily account activity to ensure compliance with regulations and procedures.
  • Resolved problems or discrepancies concerning customers' accounts.

Teller

Central Bank
Sedalia, Missouri
06.2021 - 04.2024
  • Processed customer transactions accurately and efficiently at the bank branch.
  • Assisted customers with account inquiries and provided product information.
  • Handled customer complaints with professionalism and empathy.
  • Maintained cash drawer balance and performed regular cash audits.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Answered customer inquiries regarding bank products and services.
  • Delivered exceptional service to customers in person or over telephone.

Education

High School Diploma -

Lamonte Highschool
La Monte, MO
05-2018

Some College (No Degree) -

State Fair Community College
Sedalia, MO

Skills

  • Attention to detail
  • Effective communication
  • Customer relationship management
  • Problem solving
  • Team collaboration
  • Time management
  • Excellent communication skills
  • Spanish speaking
  • Customer service
  • Reliable and responsible

Timeline

Deposit Operations Specialist

Central Bank
05.2024 - Current

Teller

Central Bank
06.2021 - 04.2024

High School Diploma -

Lamonte Highschool

Some College (No Degree) -

State Fair Community College
Lizbeth Arroyo