Lizbeth De La Rosa
Dallas,TX
Summary
Dynamic leader with extensive experience at SYSCO Food Services, excelling in customer service and problem-solving. Skilled in Microsoft Office, adept at training and mentoring teams to reduce complaints and enhance satisfaction. Achieved significant improvements in efficiency and customer loyalty through innovative solutions and effective time management.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Manager
SYSCO Food Services
07.2018 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Customer Service Representative
SYSCO Food Services
05.2009 - 07.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Accounting Clerk
SYSCO Food Services
03.2004 - 05.2009
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
Production Assistant
SYSCO Food Services
09.2000 - 03.2004
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources..
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Communicated with other crew members via walkie talkies to coordinated production activities.
Packaging Operator
SYSCO Food Services
04.1999 - 09.2000
- Ensured proper labeling of packages according to regulatory requirements, avoiding potential fines or product recalls due to noncompliance.
- Managed multiple tasks simultaneously while meeting tight deadlines, maintaining high-quality standards in all aspects of work performed.
- Maintained a safe work environment by adhering to strict safety protocols during packaging operations.
- Completed processing activities to conform with laws, safety standards, and product hygiene standards.
Education
High School Diploma -
Cbtis 34
Coahuila, Mexico07.1997
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Time Management
- Training and mentoring
- Decision-Making
- Excellent time management skills
- Product Knowledge
Affiliations
- Women's Foodservice Forum
Certification
Becoming an Influential Leader
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Manager
SYSCO Food Services
07.2018 - Current
Customer Service Representative
SYSCO Food Services
05.2009 - 07.2018
Accounting Clerk
SYSCO Food Services
03.2004 - 05.2009
Production Assistant
SYSCO Food Services
09.2000 - 03.2004
Packaging Operator
SYSCO Food Services
04.1999 - 09.2000
High School Diploma -
Cbtis 34