Lizbeth Godinez
Arlington
Summary
Results-driven Store Manager with a proven track record of meeting KPIs and enhancing customer service to prevent losses. Skilled in managing account recovery processes and maintaining office security. Proficient in Salesforce for efficient operations and fluent in bilingual customer support to build strong relationships.
Overview
10
10
years of professional experience
Work History
Store Manager
Titlemax
08.2022 - Current
- Assist in managing overall store performance by meeting Key Performance Indicators (KPIs)
- Maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits
- Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge off accounts
- Partner with vendors on auctions, vehicle sales, and moving consignment
- Assist in running the store and day-to-day operations in the absence of the General Manager
Assistant Store Manager
Titlemax
10.2020 - 08.2022
- Assist in customer account management by accepting payments, monitoring, and managing customer appointments
- Meet Company performance standards by leveraging business-to-business partnership opportunities and obtaining referrals
- Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition
- Maintain customer information in the Point-of-Sale system with accuracy
- Utilize personal vehicle to complete bank deposits and other Company business throughout the workday
- Work in a rapid changing and fast-paced environment and handle multiple challenging tasks with ease to meet company standards
Shift Manager
Popeyes
05.2020 - 09.2020
- Count and verify inventory end of each night shift, to ensure store is stocked properly
- Supervise staff throughout shift
- Ensuring enough staff members are present for each shift
- Monitoring team performance and ensuring duties are performed efficiently
- Opening and closing register
- Balance the cash register at the end of every shift
- Preparing cash deposits
Bail Bond Agent
A-EZ Out Bailbonds
10.2018 - 04.2019
- Answering phone lines with professional sales skills
- Communicating and posting bonds in any County jail
- Performing client check-ins as necessary
- Understand and provide clients with their terms and conditions of being out on bond
- Update clients with any upcoming court dates
Cashier
Popeyes
05.2015 - 10.2018
- Taking and delivering orders in timely manner
- Prep sides with correct disposal time
- Stock store efficiently and always maintain clean
- Greet customers with exceptional customer service
Crew Member
McDonald's
01.2017 - 04.2018
- Opening and closing register
- Balance the cash register at the end of every shift
- Maintain store clean and stocked throughout shift
- Taking orders and charging in point-sale system
- Packing orders and preparing drinks
Education
High school diploma -
O.D. Wyatt Highschool
Fort Worth, TX06.2017
Skills
- Attention to detail
- Active listening skills
- Bilingual customer support
- Time management
- Organizational
- Salesforce
- Microsoft office
Timeline
Store Manager
Titlemax
08.2022 - Current
Assistant Store Manager
Titlemax
10.2020 - 08.2022
Shift Manager
Popeyes
05.2020 - 09.2020
Bail Bond Agent
A-EZ Out Bailbonds
10.2018 - 04.2019
Crew Member
McDonald's
01.2017 - 04.2018
Cashier
Popeyes
05.2015 - 10.2018
High school diploma -
O.D. Wyatt Highschool
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