Lizbeth Gonzalez Teran
Kernersville,Nc
Summary
Dynamic professional with a proven track record at Ilan Inc, excelling in customer service and lead prospecting. Renowned for establishing strong client relationships and ensuring satisfaction through exceptional communication skills. Expertise in documentation and marketing management drives consistent goal achievement while fostering a positive atmosphere in fast-paced environments. Committed to delivering results that enhance client experiences and organizational success.
Overview
5
5
years of professional experience
Work History
Account Service Representative
Market America
Greensboro, NC
04.2025 - Current
- Managed customer inquiries efficiently, ensuring timely resolution and satisfaction.
- Developed and maintained strong relationships with clients to enhance retention.
- Coordinated account updates and ensured accurate documentation in CRM system.
- Researched options and recommended services to address clients' needs.
Agent
Ilan Inc
Greensboro, Nc
07.2024 - 04.2025
- Established strong customer relationships with regular outreach and follow-ups to maintain high satisfaction rate.
- Responded to customer inquiries and issues, maintaining sound sales practices.
- Maintained up-to-date knowledge of insurance regulations and industry trends.
- Documented all client interactions for future reference and quality assurance purposes.
Order Picker
Simply Southern
Greensboro, NC
07.2023 - 07.2024
- Operated material handling equipment to efficiently pick and prepare orders for shipment.
- Maintained accurate inventory records through regular stock checks and updates in warehouse management system.
- Collaborated with team members to streamline order fulfillment processes, improving overall efficiency.
- Trained new staff on safe operation of equipment and adherence to company policies.
Cashier
McDonald's
Kernersville, Nc
12.2020 - 07.2023
- Kept clean, organized, and well-stocked checkout areas.
- Worked with supervisory team to meet customer needs.
- Provided information to customers on products or services.
- Offered customers information about upcoming promotions and available items.
- Addressed customer questions and complaints with professionalism.
- Balanced cash drawer at beginning and end of each shift.
Education
High school -
East Forsyth High school
Winston Salem06.2022
Skills
- Lead prospecting
- Ensuring customer satisfaction
- Goal-oriented mindset
- Information documentation
- Customer service
- Polite communication skills
- Positive attitude
- Marketing management
- Professionalism and etiquette
LANGUAGE
English Fluent
Spanish Fluent
Timeline
Account Service Representative
Market America
04.2025 - Current
Agent
Ilan Inc
07.2024 - 04.2025
Order Picker
Simply Southern
07.2023 - 07.2024
Cashier
McDonald's
12.2020 - 07.2023
High school -
East Forsyth High school