Lizbeth Miramontes
Avondale,Arizona
Summary
Efficient Patient customer service, clerical and administrative support to my department. Answer and route incoming telephone calls, enter patients' orders, fax, and obtain orders for procedures for the day, prepare for the following week. Solve any problem within my department, provide ongoing support, upload digital images to PACs, or print CD on media writer. Navigate multiple computer programs, OnBase, Cemer, schedule book, teams, outlook. Obtain any medical record. Compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams.
Overview
25
25
years of professional experience
Work History
Medical Imaging Assistant
Banner Thunderbird
12.2023 - Current
- Efficient patient customer service, clerical, and administrative support to my department.
- Answer and route incoming telephone calls, enter patients' orders, fax, and obtain orders for procedures for the day, and prepare for the following week.
- Solve any problem within my department, provide ongoing support, upload digital images to PACs, or print CDs on a media writer.
- Navigate multiple computer programs: OnBase, Cener, schedule book, Teams, Outlook.
- Obtain any medical record.
- Coordinated patient scheduling and managed appointment logistics effectively.
Delivery Driver
Amazon
01.2021 - 01.2023
- Received daily delivery instructions and route assignments from dispatch.
- Navigated delivery routes efficiently for timely package distribution.
- Communicated with customers to ensure satisfaction and address concerns.
- Collaborated with team members to streamline delivery processes and resolve issues.
- Transported and safely delivered items to prevent damage or loss.
Certified Nursing Assistant (CNA)
Estrella Banner Health
01.2016 - 09.2021
- Reliable, service-focused nursing professional with excellent patient care and charting skills, gained through years of experience as a CNA.
- Compassionate and technically skilled in attending to patients in diverse healthcare settings.
- Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags, and bathing.
- Assisted residents with activities of daily living, including helping with meals, transferring using assistive devices, bathing, dressing, and grooming.
- Commended for chart accuracy, effective team collaboration, patient relations, and consistent delivery of empathetic care.
- Displayed strong clinical skills in assessing vital signs, performing lab draws and glucose checks, and providing pre- and post-operative care.
- Adhered to safety guidelines and completed the hospital's three-hour Patient Safety Training Program.
- Ensured the accurate, timely flow of information by maintaining thorough patient records and updating the healthcare team on patients' status.
- Assisted patients with daily living activities and personal hygiene.
Medical Office Administrator
Hanger Prosthetics & Orthotics
01.2012 - 12.2016
- Provides the highest level of customer service to patients, fellow employees, and referral sources through the coordination and administration of the front office activities.
- Managed patient scheduling and appointments for prosthetics and orthotics services.
- Typical responsibilities include all aspects of the clinic's administrative operations, from scheduling appointments, validating insurance and payment authorization, to inputting claims and processing payments.
- Performing account collections, conducting billing research, and responding to telephone inquiries.
- Ensure billing for all services provided is accurate, timely, and fully documented.
- Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations, and established Company policies and compliance programs.
- Responsible for all aspects of patient appointment scheduling, insurance verification, creation of new patient charts, and maintenance of patient records.
- Provides administrative support for all aspects of closing a patient visit, including obtaining insurance authorization, providing financial counseling for patients, posting over-the-counter (OTC) payments, and timely completion of all assigned tasks.
Nursing Assistant
Arizona Veterans Hospital
01.2001 - 12.2011
- Assisted residents with daily living activities including meals exercise and leisure programs.
- Aided as needed with resident admissions discharges and transfers.
- Maintained and updated assigned documentation on a regular basis.
- Reported all changes in resident condition and allegations of residence abuse to charge nurse on duty.
- Notified charge nurse of unavailable or low stocks of required supplies.
- Administered medications and treatment care in accordance with facility policy and procedure.
- Ensured resident well-being and safety in all performed tasks.
- Provided residents with daily activity assistance in dressing grooming and bathing.
Education
Associate of Applied Science -
Glendale Community College
Glendale, AZ07-2023
High School Diploma -
Cortez High School
PHX, AZ01.2001
Skills
- Patient scheduling and medical record management
- Digital imaging and PACS navigation
- Insurance verification and customer service
- Administrative support and problem solving
- Time management and data entry
- Clinical documentation
- Bilingual communication in spanish
Languages
Spanish
Native/ Bilingual
Timeline
Medical Imaging Assistant
Banner Thunderbird
12.2023 - Current
Delivery Driver
Amazon
01.2021 - 01.2023
Certified Nursing Assistant (CNA)
Estrella Banner Health
01.2016 - 09.2021
Medical Office Administrator
Hanger Prosthetics & Orthotics
01.2012 - 12.2016
Nursing Assistant
Arizona Veterans Hospital
01.2001 - 12.2011
Associate of Applied Science -
Glendale Community College
High School Diploma -
Cortez High School
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