Lizbeth Muñoz
Hamilton Medical Center
Dalton,GA
25
years of professional experience
Enthusiastic professional communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.
Work History
Patient Care Coordinator
9 Months- Coordinated patient appointments and managed schedules to enhance operational efficiency.
- Communicated with healthcare providers to ensure accurate patient information and care continuity.
- Assisted patients in navigating insurance processes, improving understanding and access to services.
- Developed educational materials for patients, facilitating better knowledge of treatment options.
- Implemented process improvements that enhanced workflow efficiency within the care coordination team.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Medical Front Office Receptionist
3 Years 11 Months- Provided patients with accurate information regarding hospital policy
- Greeted patients and visitors in a friendly and professional manner.
- Coordinated referrals between primary care providers and specialists.
- Verified patient demographic information at time of check-in and check-out.
- Assisted with administrative tasks such as filing, faxing, copying documents.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Trained new staff members on front desk operations and processes.
- Reconciled daily payments received against charges billed on each account.
- Processed payments for services rendered using cash register or point-of-sale system.
- Scanned documents into the practice's EMR system as needed.
- Provided excellent customer service through courteous interactions with patients and families.
- Performed data entry accurately into the practice's EMR system as needed.
Customer Service Manager
24 Years 10 Months- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Developed policies and procedures related to customer service operations.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Conducted price checks for special orders or discounts as requested by customers.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Stocked shelves with merchandise when needed.
- Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
- Verified that all applicable taxes are withheld accurately from each paycheck based on current IRS guidelines.
- Performed calculations to ensure accuracy of all salary payments.
- Managed confidential personnel files containing sensitive employee information in accordance with legal requirements.
- Calculated overtime wages and vacation accruals as required by state laws.
Insurance Billing Specialist
6 Years 8 Months- Responded promptly to customer inquiries related to billing matters.
- Submitted electronic and paper claims to insurance companies for payment.
- Interpreted Explanation of Benefits documents from various insurers.
Education
High School Diploma
Skills
Assisted in managing appointment schedules for patients.
Supported compliance with HIPAA regulations.
Facilitated medical billing processes.
Coordinated office administrative tasks.
Performed insurance verification for patient claims.
Organized patient scheduling efficiently.
Managed patient registration procedures.
[Spanish] translation provided.
Timeline
Patient Care Coordinator
Hamilton Medical Center
11.2025 - CurrentRead More
Medical Front Office Receptionist
Hamilton Medical Center
11.2021 - 10.2025Read More
Insurance Billing Specialist
Hamilton Medical Center
08.2007 - 04.2014Read More
Customer Service Manager
Carniceria Loa
10.2001 - 2021Read More
Northwest Whitfield County High School
High School Diploma
Read More