Lizbeth Ochoa Lugo
Long Beach,CA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and problem-solving, honed at Ross Dress for Less. Excelled in high-stress situations, enhancing customer loyalty through empathetic resolution of complaints. Adept at multitasking and leveraging computer skills, I significantly contributed to team efficiency and mentorship. Demonstrates exceptional critical thinking and active listening, ensuring top-notch service delivery.
Overview
7
7
years of professional experience
Work History
Costumer Service Representative
Ross Dress for Less
07.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Crew Member
Jack In the Box
02.2018 - 07.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor Of Business Administration And Management - Human Response
California State University, Dominguez Hills
Carson, CA05.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Payment Collection
- Multi-Tasking
- Computer Skills
Languages
Spanish
Timeline
Costumer Service Representative
Ross Dress for Less
07.2019 - Current
Crew Member
Jack In the Box
02.2018 - 07.2019
Bachelor Of Business Administration And Management - Human Response
California State University, Dominguez Hills
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