Lizbeth Ortiz-Garcia
Sacramento,CA
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Service Manager
Tom's Watch Bar
Sacramento, California
10.2025 - Current
- Evaluated performance metrics to identify and address service quality improvement areas.
- Instructed staff on customer service best practices and operational procedures.
- Cultivated relationships with customers, vendors, and suppliers to enhance collaboration.
- Executed root cause analysis to resolve recurring customer issues effectively.
Server
Tom's Watch Bar
Sacramento, California
08.2024 - 10.2025
- Trained new servers on menu details and service excellence to enhance team knowledge and service quality.
- Demonstrated strong customer service skills in fast-paced sports bar, contributing to positive guest experiences.
- Welcomed guests, addressed questions, and suggested specials to drive sales and enhance customer satisfaction.
Personal Trainer
In-Shape Health Club
Sacramento, California
03.2024 - 07.2025
- Facilitated group fitness classes, boosting participant engagement and cultivating community spirit.
- Maintained detailed client performance records, enabling personalized progress tracking for weight loss and muscle gain.
- Developed and implemented personalized fitness programs, addressing unique client goals and preferences.
Sales Associate
European Wax Center
Sacramento, California
07.2020 - 03.2024
- Collaborated with team members to ensure smooth daily operations and improve service delivery.
- Managed client records efficiently while scheduling appointments to optimize time management.
- Executed daily recovery tasks to maintain cleanliness standards and support operational efficiency.
Education
Some College (No Degree) - Pre Health
Sacramento City College
Sacramento, CA07-2026
Skills
- Performance assessment
- Team management
- Operational efficiency
- Customer service
- Customer relationship management
- Service quality metrics
- Time efficiency
- Performance evaluation
- Team building
Certification
- NCEP Certified
Timeline
Service Manager
Tom's Watch Bar
10.2025 - Current
Server
Tom's Watch Bar
08.2024 - 10.2025
Personal Trainer
In-Shape Health Club
03.2024 - 07.2025
Sales Associate
European Wax Center
07.2020 - 03.2024
Some College (No Degree) - Pre Health
Sacramento City College